Talkdesk for call centers.
November 12, 2021
Talkdesk for call centers.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used by our Customer Support Team. A few other employees use it as a call monitoring tool. It is used to receive and capture incoming calls and manage outgoing or return calls.
- Records all calls
- Reporting capabilities of calls and agent statuses
- Management of voicemail messages
- Current queue status
- Reporting options are limited
- Easier way to train associates, like monitoring calls.
- Dashboards and reports need better descriptions
- Reduced call lengths as agents strive to improve their personal statistics
- Accurate call reporting
- Improved NPS scores
When we were implementing TalkDesk our support agent was very knowledgeable and easy to get a hold of.
No comparison, TalkDesk is a much more robust tool.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes