Best in class product with a robust API.
October 12, 2022
Best in class product with a robust API.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk as our holistic contact center solution to manage all of our key inbound and outbound interactions with our patients across phones, website chat, and emails.
- Expansive Feature Set.
- Strong Customer support.
- Intuitive UI.
- Getting all non-core products to best-in-class status, e.g. website chat.
- Better processes for escalating time-sensitive, high-urgency support tickets.
- Significant improvement to call answer rates - up from mid 50% range to 90%+.
- Quick adoption across many different employee types meant less training costs.
- Increased CSAT score by 1 point to over 4/5 on average.
The entire onboarding process was top-notch. I could not recommend it enough.
- Dialpad Contact Center, Five9 and Twilio
We switched to Talkdesk because Dialpad could not handle the scale of our company. We were most impressed with Talkdesk compared to other companies because of how modern their product line was, how quickly they iterate on products, and because they had the best API on the market.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes