Item: Talkdesk
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

I take incoming calls, make outbound calls, complete warm and cold transfer calls along with the ability to conference calls.

Pros and Cons

Cold Transfer calls
Warm transfer calls
Receive incoming calls

staying logged into Talkdesk
Black screen appearing at times when calls are coming through inbound
more options when completing call

I give this rating because right now Talkdesk is the main avenue of telephone communication between staff and clients. When talkdesk is having a malfunction it hurts my performance to assist coworkers and clients in a timely fashion.

Implementation Rating

N/A

Exceptional Examples of Talkdesk Support

I have had several weeks without any malfunctions and was able to have great performance with assisting clients and other coworkers alike.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Likelihood to Recommend

Being able to have Talkdesk work properly is huge for my job performance. I have spent unnecessary time logging out, removing the app and restarting the app to to do my job.

Needs to update

Overall Satisfaction with Talkdesk