Item: Talkdesk
Rating: 10
Author: Aaron Gonzalez

Use Cases and Deployment Scope

Talkdesk enables me to call customers on a daily basis. It is very reliable and allows me to keep track of calls I make with its salesforce integration. Also I appreciate the clean and simple interface. It is easy to use as well it can handle voicemail which I find very useful to keep track on customers calling me back.

Pros and Cons

Making calls
Keeping a log of calls made
Handling voicemail
Simple to use

Better compatibility with headsets recognizing physical buttons and acting accordingly
Personalization and the option to change cholor schemes
The option to use it as an app.

Return on Investment

It has increased my productivity as it is reliable
Increased bonus scores since I have more time to focus on other tasks
Ease of use which means quality of life

Usability

It is clean and easy to use. Every button is where is expected and positioned properly. I´ve never had issues findin what I want within the software. I like the layout and the color of it. It is easy on the eyes although I would like a dark color scheme. While using it it is easy to use and handle in the middle of a call,

Implementation Rating

Did not participate on the implementation.

Exceptional Examples of Talkdesk Support

Yes, I could not open the app or login to it, response was swift and seamless after opening the service ticket. I had the app running within hours. It was easy and very seamless. It rarely fails so no more examples but I think that´s a good thing. Very good service indeed.

Alternatives Considered

I have used no otther products

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

Axiom Sales Force Development, OMS Office Master System, Datazoom

Likelihood to Recommend

Better suited: Callcenters for customer service, tech support and general service. Sales and outbound calls that require to keep track of the call and records of contacts. General day to day office dutties that have to do with calling and receiving calls from different departments without having to rely on a physical phone. Not suitable: Maybe dispatch and emergency services that require more robust equipment.

Talkdesk user review

Overall Satisfaction with Talkdesk