Item: Talkdesk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use Talkdesk to talk and help our customers with their issues with their devices; I also use Talkdesk to give a call back to customers or to transfer for better support. I can also have a list of the calls I did so I can review it like recordings, it helped me a lot regarding to my work.

Pros and Cons

List of recorded calls.
Connect on the user within the organization.
Great interface.
Easy maneuvering.

Different sound application.
Different interface you change.

Return on Investment

Increased CSAT or NPS score.
Reduced average handle times.
Increased agent productivity.

Usability

10

Because I can see that the Talkdesk is doing its job to help not just the customer and also the user or agents regarding the matter, they were, and they are always will be, a great help to Agents and the customers as well that's why I give that rating.

Implementation Rating

1

Not part of the implementation.

Exceptional Examples of Talkdesk Support

Yes! the most exceptional way the Talkdesk has ever done was to ease to control of the issue and also to ease the navigation and the process regarding the support for the customer and connection with the agents within the group; it is also good to have a record of the call that Talkdesk offers.

Alternatives Considered

Yes! the most exceptional way the Talkdesk has ever done was to ease to control of the issue and also to ease the navigation and the process regarding the support for the customer and connection with the agents within the group; it is also good to have a record of the call that Talkdesk offers.

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Talkdesk go as expected?

I wasn't involved with the implementation phase

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is everything in my work environment; we technically use Talkdesk to support and help answer our customer's questions and queries; we are also able to help our colleagues within the Talkdesk, especially the list of recorded calls and information was a great set up, so I can review it after every transaction.

Talkdesk from the Heart.

Overall Satisfaction with Talkdesk