An easy to use, efficient software
January 02, 2024
An easy to use, efficient software
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk helps to support the customer service function of our SaaS Platform and allows us to resolve disputes in a timely and efficient manner while also enabling us to track disputes regarding returns and refunds, as well as, feedback. It has proven very useful and scalable as we continue to grow our business
- Customer to Customer Service Communication
- Tracking open tickets
- Providing a quick glimpse at outstanding items still to be addressed
- The reporting, I would like to be able to better filter open tickets by topic/subject, etc
- Improved monitoring and tracking of KPIs (days to resolve, number of escalations, number of tickets by category and seriousness)
- Increased agent productivity
- ease of use for our customers
- Talkdesk Workforce Management
We haven't yet integrated much AI, but it is on the horizon for 2024.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes