Team Viewer is a life saver and your IT department will love you
Ammar Aldaffaie | TrustRadius Reviewer
February 27, 2019

Team Viewer is a life saver and your IT department will love you

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TeamViewer

We use TeamViewer for troubleshooting customer's and agent's internet connection and network issues. We also use it for screen sharing and to gain remote control access to other computers. It is perfect for me as a developer to fix an issue at another site remotely.
  • Have you ever spent hours trying to get someone to do something that would only take 5 minutes if you did it yourself? Well, TeamViewer is a life saver for that. You can remotely log in and do it yourself. It will save you a lot of time.
  • Secure, but yet effective, and easy to use.
  • The user can easily see what you are doing. They can easily tell when you are connected or disconnected since the background changes.
  • Simple installation and easy key and password sharing.
  • Requires a good internet connection.
  • You can do phone calls, but it is a little further behind in that feature when compared to Skype, for example.
  • Not a light software. It requires more resources when compared to Zoom, for example.
  • Saves time, a lot of time. You can have your IT personnel running around all day, or you can try to train agents and teach them how to troubleshoot issues, but that will be time-consuming. One IT person can handle so much over TeamViewer.
  • Save money by not having to travel from one site to another.
  • Makes your IT personnel happy.
Skype for Business is perfect for calls and chat, but TeamViewer is better for remote control access. Zoom is great for conference calls, especially if you have less internet bandwidth or a less powerful computer. Zoom is light weight compare to TeamViewer but doesn't have as many useful features.
I think it is perfect for screen sharing and allowing remote control access if you are looking for a software to troubleshoot issues remotely, especially if you have a none techie agent with a single IT guy running around all day. Team Viewer is your best option and your IT guy will love you so much, but he/she might get fat from sitting around all day (lol that was a joke).

TeamViewer Feature Ratings

Screen sharing
10
File transfer
10
Instant message
7
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
9