TeamViewer is losing its team capabilities
January 11, 2024

TeamViewer is losing its team capabilities

Asad Khan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I have used it for remote access of site engineers for technical support of Telco nodes. The application is used for screen sharing over the internet without the need for a corporate intranet or VPN as well as for file transfer from one PC to another which is very helpful during remote troubleshooting sessions
  • Remote access
  • File transfer
  • Screen share
  • Security. Verified identity and secure authentication are still a problem.
  • Voice calls during screen share are not available
  • Slowness is still a problem
  • Saving travel costs
  • I don't have any hard figures though
  • Improved time to restore
TeamViewer doesn't stack up against them at all.

AnyDesk is way faster than teamviewer & has a voice calling facility along with a screen share

Cisco Webex & Microsoft Teams are more secure than teamviewer & because of these solutions are offered as a cloud application (SaaS) they have increased acceptability across the organizations & are easier to connect over them even without the VPN

Do you think TeamViewer delivers good value for the price?

No

Are you happy with TeamViewer's feature set?

No

Did TeamViewer live up to sales and marketing promises?

No

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

No

The implementation was quite straightforward & easy. All you have to do is to apply the license that you bought & you're good to go.

The license limits the number of users & makes a session for unlimited time duration which is not the case in a FREE version of the application
These might be the latest additions. We've not used any of them
Well suited for -
General Troubleshooting sessions.
Common File transfers
Screen share for educational purposes

Less appropriate for -
Secure & verified remote access like IT systems troubleshooting.
Secure file transfers
Any screen share that can be a potential activity for your confidential information.
Any remote sharing that require a voice conversation

TeamViewer Feature Ratings

Screen sharing
9
File transfer
9
Instant message
10
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Session record
8
Monitoring and Alerts
6
Multi-platform remote control
Not Rated