Teamviewer Review
January 11, 2024

Teamviewer Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

In our organization, we leverage TeamViewer as a powerful remote access and support solution that significantly enhances our operational efficiency and collaboration. TeamViewer plays a crucial role in several aspects of our business operations.

One key area where TeamViewer proves invaluable is in remote technical support. Our IT team utilizes the platform to connect to employees' devices, troubleshoot issues, and provide timely assistance, regardless of their physical location. This has dramatically reduced downtime and increased the overall productivity of our workforce.

Additionally, TeamViewer serves as a central tool for remote collaboration. Our team members often need to collaborate on projects or access shared resources from different geographical locations. TeamViewer's secure and reliable connection enables seamless file transfers, desktop sharing, and collaborative problem-solving, fostering a more connected and efficient work environment.
  • Remote Desktop Access
  • Cross-Platform Compatibility
  • File Transfer and Sharing
  • Secure Remote Access
  • Cost Structure
  • Advanced Reporting and Analytics
  • Linux Client Improvements
  • Increased Operational Efficiency
  • Streamlined Collaboration
  • Faster Issue Resolution
The time it takes for users to adapt to TeamViewer and become proficient in using its features can impact the realization of economic benefits. Adequate training and support can expedite the learning process
TeamViewer is known for its user-friendly interface, making it accessible for both technical and non-technical users. The ease of use contributes to faster adoption and smoother remote collaboration experiences. The ability to establish unattended access allows for remote control of devices even when the user is not present. This feature is beneficial for routine maintenance, software updates, and other tasks that don't require user interaction.

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

Yes

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

During implementation, organizations focus on configuring TeamViewer's security settings to align with their security policies. This may include enabling multi-factor authentication and setting up access controls to protect sensitive data.
SSO and 2FA are the features we use since day 1.
Well-Suited Scenarios for TeamViewer

Remote IT Support: TeamViewer excels in providing remote IT support. IT professionals can troubleshoot issues, install software, and perform system maintenance without being physically present, leading to faster issue resolution and reduced downtime.

Collaborative Work on Documents: TeamViewer is well-suited for collaborative work on documents and projects. Multiple users can connect to a shared session, allowing them to collaborate in real-time, share screens, and work together on documents.

Less Appropriate Scenarios for TeamViewer:=

Highly Restricted Network Environments:In environments with extremely restrictive network policies or firewalls, setting up TeamViewer connections may pose challenges. In such cases, alternative solutions that better accommodate network restrictions may be considered.

Extremely Low-Bandwidth Situations:While TeamViewer is designed to work in various network conditions, extremely low-bandwidth situations may lead to suboptimal performance. Users in areas with consistently poor internet connectivity might face challenges in achieving a smooth remote access experience.

TeamViewer Feature Ratings

Screen sharing
10
File transfer
9
Instant message
5
Secure remote access with Smart Card authentication
5
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
5
Initiate remote control from mobile
3
Remote management of servers & workstations
9
Centralized management dashboard
7
Session record
8
Monitoring and Alerts
5
Multi-platform remote control
6