Great remote support software
January 11, 2024
Great remote support software
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We are an IT company. We use TeamViewer to support our clients. Clients call us and then we use TeamViewer to assist them with the solution to the problem.
We also use TeamViewer (host) on servers, so we can login to the servers anytime we want.
TeamViewer is also able to assist in other ways. It can run Windows updates, do backups and more. Currently we are not using these options.
We also use TeamViewer (host) on servers, so we can login to the servers anytime we want.
TeamViewer is also able to assist in other ways. It can run Windows updates, do backups and more. Currently we are not using these options.
Pros
- Assist customers with problems
- Connect to servers anytime
- User/rights management
- Reports with connections
Cons
- Since the last update the program crashes more then usual, did go back to the 'old' interface, which works great. I'm sure that the new interface wil work great also soon, if not already.
- Prices are pretty high.
- Before TeamViewer we needed to visit the customer for every problem. Now we can remote troubleshoot and solve most problems.
Very quickly we did see the benefits. We travelled a lot less, and could help more customers.
We still use AnyDesk also. TeamViewer (which is more expensive) has far more features, and is more user friendly.
The prices of TeamViewer have increased by quitte a lot. However, you can still see improvements in both the client as in the management interface.
For AnyDesk the licensing changes yearly, which makes them less reliable for continuaty.
The prices of TeamViewer have increased by quitte a lot. However, you can still see improvements in both the client as in the management interface.
For AnyDesk the licensing changes yearly, which makes them less reliable for continuaty.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
Implementation was easy.
Create users, create custom clients and a policy. Up and running in no time.
Create users, create custom clients and a policy. Up and running in no time.
We use two factor authentication with TeamViewer (enforced by a policy). In an ideal situation we would rather use single sign-on for Microsoft Entra, but that needs a Tensor license, which we do not have.
While the 2FA is still safe to use, an integration with Microsoft 365 would be easier.
While the 2FA is still safe to use, an integration with Microsoft 365 would be easier.
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