Better than most of the remote management options out there.
January 19, 2024
Better than most of the remote management options out there.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We run 40+ Point of Sale and a similar number of Mobile Point of Sale stations, ~40 headless mini-PCs running videos, 250 computers, laptops, and desktops at 9 locations, and serve a number of remote workers. We use Teamviewer to manage them, perform troubleshooting, apply updates and patches, guide users, perform training, etc. Teamviewer is the primary tool I use, although I have used others like Splashtop in the past.
- Easy Access remoting in (and notifying users).
- Controls and access to the end point system.
- Sorting machines by type, function, and organizational unit.
- The ability to send command line requests and troubleshooting without fully logging in when a connection is spotty or drops unexpectedly.
- As mentioned above, with spotty connections, it would be nice if, while performing a file transfer and the connection fails, Teamviewer would automatically attempt to reconnect and resume the transfer if it had not been completed.
- permission inheritance, I was made a company admin, and for a number of devices, I only have easy access. increasing my permissions has had to be done manually for each device in the group.
- Limits travel to remote locations or from remote employees by being able to manage and troubleshoot remote computers without having to have hands on the machines physically.
- It limits the need for shipping machines for testing or troubleshooting and lets us focus on sending and receiving the parts needed only.
- Increasing the ability to remotely manage retail locations so that each one doesn't need an IT person on staff with 9 locations is a tremendous cost savings to the organization.
it was pretty much instantly.
Teamviewer was an organizational decision, not one that I made. Splashtop was integrated with NinjaRMM, which is based on ZenDesk; it performed all of the same functionality and had some features that I really appreciated, such as dragging and dropping from my desktop to the remote session. It had a lot of features that I particularly enjoyed, but most remote desktop packages do most of the same things. It's just a question of where a feature is located and how easy it is to activate.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
I wasn't involved with the implementation phase
Would you buy TeamViewer again?
Yes
Not involved in implementation.
We haven't, really, other than controlling access. It's something we will probably need to address in the future, but for now, it hasn't come up.