TeamViewer is a great tool for advanced technical support!
January 19, 2024
TeamViewer is a great tool for advanced technical support!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
We use TeamViewer to help our customers with technical support issues, training, and problem-solving. We also use this internally to assist our sales team in getting their demo equipment set up for independent use. Sometimes, our customers do not have the technical chops to get through the configuration of their equipment or are having trouble with a feature that our technical support staff is able to assist with. Likewise, our sales teams are focused more on account management than the technical aspects of the gear, so being able to help remotely is a huge time saver.
- Screen sharing.
- File transfer.
- Secure connections.
- Remote audio transmission.
- Slightly laggy sometimes.
- Don't like the lockout feature after multiple attempts.
- Audio sourcing is confusing sometimes.
- Saves thousands of dollars in travel costs from not having to go to a remote site.
- Saves hundreds of hours of phone time because the technical support staff can see what the end user is seeing.
- Improves the customer experience by more quickly bringing the issues to resolution.
It's used daily, so I'd say right away.
We use teams as our main communication and collab tool, but the "take control" feature isn't as robust as TeamViewer's full package offering. TeamViewer has much more to offer users who aren't part of our organization and/or don't have devices that are up to the security standards that our organization mandates.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
I was not involved in the implementation of TeamViewer, but I've installed the software on several of my devices, and each time it goes without issue. 10/10.
I'm uncertain as to how these features get implemented or if they get implemented in our organization.