Solid Todo app for personal project management

I haven't had to contact support with Todoist, which to me is a sign that they've created a good enough product that I don't need to contact their support. Beyond that, their tutorials and support documents are robust, particularly in onboarding onto the app. Overall, the support is solid.

In my experience, Todoist works really well as an individual todo app for personal or work projects. The ability to break out tasks into different projects is really helpful. The interface also gives some flexibility to use projects in different ways. For example, things I need to do every day are in a recurring daily project, while I also have scheduled items over a period of time in another project, and an untimed shopping list in another project. All of those co-exist easily within Todoist. I also find the scheduling really easy, so tasks to cancel subscriptions or inquire about certain projects or task become a "set-it-and-forget-it" routine, which is really convenient.

I am disappointed that some of the more essential features - like setting reminders for tasks - are locked behind the premium subscription. I also found that team-oriented features to be less useful. In particular, there is no hierarchy or separation of tasks when they're assigned in a team project. So I had a subordinate assigning due dates for my tasks and marking off other tasks without any control on my part. I found that interfered with my project planning processes and was ultimately unhelpful.