TOPdesk Review
June 01, 2018

TOPdesk Review

Vera Groot | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

Whenever we need help we call the service desk and they are very helpful.
We use TOPdesk to structure and control our incoming problems. Our coworkers can fill in forms in the self-service portal. This is a great way for them to see the progress. We can see directly what we should do and what can wait. TOPdesk is very easy to use and we are glad that we have this program.
About 2800 people
  • Structure
  • Quick overview
  • Easy to use
  • Orders can be easily made in TOPdesk.
  • Requests for change and the progress.
  • I can't think of one thing
  • People are helped [more quickly]

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Change requests repository
10
Change calendar
10
Service-level management
10