Item: TriNet
Rating: 8
Author: Verified User

Support Rating

Love our reps, both Sophie and Matthew. They've been super friendly, kind and helpful every time I've needed help.

Usability

Frankly, I have some trouble finding things I expect to see. (vacation accrual reports, guides to benefits, instructions for things like LOA.)

Use Cases and Deployment Scope

TriNet is used by the whole organization. We are a very small organization, so having a HR professional is too expensive and overkill for us. TriNet allows us to cover our HR needs at a reasonable cost and helps us get good benefits. We like the ability to access help via email or phone.

Pros and Cons

Payroll--nary a snag.
Provides benefits based on 300,000 people not just our 4--makes it affordable and we get much better benefits.
Good customer service--love our rep Matthew!

An administrator's handbook or cheat sheets would be grand (maybe there is one?). I had an employee go on maternity leave and I had no idea how to set that up in advance.
As a new employee who'd never used TriNet, I didn't understand what I needed to do or how to get my benefit info to make decisions. A step-by-step guide for new hires would be helpful too.
Would love to see how much vacation time my staff have--I can't seem to find that report now either.

Return on Investment

See above.

Alternatives Considered

none

N/A

Likelihood to Recommend

Small companies are a great place to use TriNet. For all the reasons I listed in this review. It probably helps to have staff that are pretty tech savvy too.

If you have complicated staffing scenarios, technology averse staff or a very large organization with lots of turnover, this may not be the solution for you.

TriNet for the teeny tiny

Overall Satisfaction with TriNet