Item: TriNet
Rating: 9
Author: Verified User

Support Rating

They have definitely helped us stay on track from a compliance standpoint. They excel in that arena. As a technology platofrm, it's okay. Most of the processes work fine, but the two versions of the same website thing is weird.

Usability

Multiple websites...and as we've grown we now have two different client service reps. One for benefits and one for everything else. It's sometimes difficult to see where the line is between the two.

Use Cases and Deployment Scope

We use it across the organization. We are a startup and having a PEO like TriNet allows us to focus on growing and cultivating program specific positions instead of administrative positions. It also allows us to focus on key items core to our strategy instead of being burdened with administrative tasks.

Pros and Cons

It's a one-stop shop for benefits administration, time tracking, payroll, and HR compliance.
Time off management is easy and intuitive.
They do an excellent job of staying on top of any compliance items that are relevant to your business. The follow up is prompt and relevant.

They very literally have two different versions of their website. Neither work quite well enough on their own you have to toggle back between the beta version of the new look and feel and the old version to get things done.
Some of their client support staff are better than others. They could stand to have a more consistent client experience.

Return on Investment

Payroll accuracy has improved greatly
We spend less time worrying about HR items
We can track staff allocations more effectively

Likelihood to Recommend

I think it's well-suited if you're a small business or startup and want to focus on core business strategies and not get bogged down stringing together multiple HR, Payroll, and Benefits systems. If you're an established well-matrixed organization, then this may not be the product/service for you.

TriNet works!

Overall Satisfaction with TriNet