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Great HR and Benefits Provider for small employers
Updated April 30, 2024

Great HR and Benefits Provider for small employers

Tamila Leychkis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet for Payroll and Benefits. We do not used them for retirement plans
  • Selection of Medical Plans
  • Pricing of Medical Plans
  • Offering Medical and Child Care management accounts
  • The biggest confusion is deductible year vs plan year if they are not alligned as of January 1
  • It's great to have Payroll and benefits administered by one Company with a dedicated service team
It's great to have robust web site and app and help bot.
Overall I am satisfied with the support except for when our company was on-boarded on 11/01 we WERE NOT Informed that our re-enrollment will always be as of Oct. 1 we were also NOT INFORMED that benefit year and deductible year for medical insurance will be not aligned.
We joined Trinet after COVID
We stayed with TriNet; ADP only offers 2 health insuarnce plans and enrollment mid year as of 06.01

Do you think TriNet delivers good value for the price?

Yes

Are you happy with TriNet's feature set?

Yes

Did TriNet live up to sales and marketing promises?

Yes

Did implementation of TriNet go as expected?

Yes

Would you buy TriNet again?

Yes

TriNet is great for small employers looking to have benefits of a large employer.

TriNet Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.3
Pay calculation
10
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
Not Rated
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

7 - All employees, Partner and Financial Controller are account administrators
  • Payroll Reporting
  • Benefits Management
  • Employee Management
  • HSA and Childcare accounts

Evaluating TriNet and Competitors

Yes - ADP and privately underwritten insurance
  • Other
Medical Benefits pricing
We would go with the same process BUT only enrolled as of 01/01 and not in the middle of the year to allign deductible and benefit years.

TriNet Implementation

Implementation went smooth again... we were not warned that by signing on Nov 1 our re-enrollment be Oct 1 every year.
THIS WAS A HUGE MISTAKE.... We are still solving it.
  • Implemented in-house
Yes
Change management was a minor issue with the implementation
  • Selecting new medical plans
  • Not enough discussion of re-enrollment next year

TriNet Training

  • In-Person Training
We were properly trained after integration

Configuring TriNet

Great product especially for small business
No - we have not done any customization to the interface
No - we have not done any custom code

TriNet Support

ProsCons
Problems get solved
Immediate help available
Support cares about my success
Poor followup
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
We did not purchase premium support. We have dedicated team for a day to day support and it works great. The bot is also very helpful.

BUT we stumbled hard with the issue of aligning benefit year and deductible year and we are still solving it 6 months into it.
Yesterday I had payroll and termination issue and it was answered in 10 min

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Payroll View
  • Managing employees
  • Reflecting pay raises
  • Payroll integration with Quickbooks
Yes

TriNet Reliability

The site is never down, not in the last 2 years
I am still trying to integrate with QBO other then that great xls and pdf reports

Integrating TriNet

Relationship with TriNet

TriNet fee was negotiated
I like that we had dedicated team during initial transition and dedicated team now for a day to day questions.

Upgrading TriNet