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TripActions, The Good and the Improvable
April 05, 2019

TripActions, The Good and the Improvable

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TripActions

We are using TripActions across our company for work travel to and from conferences, as well as for finding accommodations while we are there. It allows our Sales department to be able to schedule their flights faster, rather than waiting for HR to get around to it. They have more of a say in where they stay, and are able to use their personal credit cards to gain points that they otherwise would not be able to do with our previous setup.
  • Comparing multiple hotel brands based on price, quality, and the distance from the convention center we will be going to, or any designated area.
  • Incentivizing my colleagues to choose a less expensive hotel by offering Amazon gift cards for such bookings.
  • Customizable policies based on who the traveler is, as well as for specific trips depending on how I've set it up, which doesn't allow people to book out of policy without my approval. It's a wonderful way to have oversight in an otherwise mostly independent setup.
  • I would love to see a partnership with AirBnB happen. The prices have sometimes been cheaper there when booking trips prior to TripActions, and being able to compare that would be great.
  • Having the option to book a basic Flight as opposed to Economy. It may sound cheap, but for the difference of a large carry-on that ends up needing to be checked anyway, it could save my company a lot of money in months with heavy flight traffic.
  • While I understand the structure of setting a policy and having the traveler do the booking themselves, I would still love to have more oversight by needing to approve even an in-policy trip.
  • The return on Investment is not high during months where travel is lower. Company-wide it only vaguely makes sense, but on a person-by-person case, my colleagues are happy to be able to use their own credit cards.
  • The way we've been able to book way ahead of time has decreased stress in the overall planning procedure.
In larger groups where you're needing to book travel many times for many people, you may not have the time/resources. This would make TripActions it an invaluable tool. In smaller organizations that want to have as much oversight as possible (for example, startups), I would think that there just isn't enough customizability in that regard. It can be a bit unnerving leaving things in other people hands if you've previously scheduled all of the travel and accommodations in the past, but being able to see the reports for each booking does help there. If you only travel a couple of times a year it is not that useful.

TripActions Support

Speed, insight, and understanding. When the answer was a simple no, they did not try to make it sound like anything else. They were very upfront about what was and was not possible. When a solution was possible, they worked directly with me to explain how to get around the issue. When random questions came up, they were able to follow along with me and give insight immediately.
ProsCons
Quick Resolution
Knowledgeable team
No escalation required
Immediate help available
Support cares about my success
Need to explain problems multiple times
No - I do not believe it is available. However, if it were I would not pay for it. We have a designated account manager who should then be reachable. She is, but it sometimes takes a bit to get a response, as she has multiple accounts. Paying for more support though tends to make me think that a company does not care about their smaller accounts, which would be sad. I am not saying that this is the case here, but in general.
When I first had a question, not only did the Supervisor get back to me ASAP, but they also looped in my account manager and we were able to schedule a call that fit with my schedule and theirs. They are located in a different time zone, but were able to speak with me early enough that it did not interrupt my work day, and were very understanding of my questions.