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Delivers as promised to both my clients and my businesses
September 30, 2023

Delivers as promised to both my clients and my businesses

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice
  • Programmable SMS
  • Twilio API for WhatsApp

Overall Satisfaction with Twilio

Our clients communicate last minute shipping information with their drivers.
  • Integration was very easy as everything was well documented by Twilio.
  • Administration is easy and thought out and even I can do it.
  • The possibilities that Twilio created are very innovative and I’ve liked working with them.
  • I would love to see the possibility to have an all in one option. Now I have to surprise my clients for usage costs at the end.
  • I’m not sure but not everyone has WhatsApp and there are many more chat programs available that could do with integrations.
  • Reduced waiting times for drivers by about 5 mins for 50 drivers a day.
  • Reduced calls to employees by 100%.
  • Delays are handled and communicated by Twilio Messaging to the drivers, no more calls.
Would like to see some more chat apps integrated.
This was one of the requirements I had when we chose for Twilio. I think we can scale up using Twilio and not have any issue on that end.
Nothing to complain here.
I’m using or have used these services. I like to try multiple applications. I’ve selected Twilio because the documentation in C# is amazing.

Do you think Twilio delivers good value for the price?

Not sure

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

The functionalities that Twilio provides are well documented and easy to implement. It’s fairly new and can take a few days to get everything in working order. I had to go through a vetting process in Meta before my templates were accepted. But I believe this has changed. Don’t think you can get this done in one night, however 3 to 5 days is easy and straightforward. Things like the automatic text to voice made it incredibly easy to add eight languages. I hope it can become an all in one pricing model here in Europe!