UltiPro Review
Updated December 29, 2015

UltiPro Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro support staff and training is by far the best I have ever encountered in 20 years working in HR software.
UltiPro is used across the whole organization for tracking HR employee demographics, benefits and payroll processing.
  • It has good integration starting with the recruiting package that flows through onboarding to new hire.
  • I feel the ability to capture information from the job application and transition into onboarding for new hire is excellent time saver for data entry.
  • I also like the Business Intelligence report writer. I am constantly writing reports for data driven decision making process.
  • The payroll process in back office needs to be fully transitioned to web functionality, no more flipping back and forth between applications.
  • There are too many groupings for payroll - Earn Group, Deduction Group, Pay Groups.
  • The pay groups should be completely tied to a specific company in the payroll process and not visible to all companies under a Master company.
  • Online training
  • In-person training
  • Self-taught
The online training system is easy to navigate and attend well planned lessons. Also the access to the library on the CSP is well laid out and useful. I especially like the new search feature for previous case information knowledge bases.
I have only attended 1 in person training and it was not thorough enough for the expense of the trip.
I love Business Intelligence! Especially the ease of using Alerts and Scheduled Reports to pull data on Ad Hoc and data change notification purposes.

UKG Pro Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Support for external payroll vendors
Benefit plan administration
Direct deposit files
Salary revision and increment management
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Report builder
Pre-built reports
Ability to combine HR data with external data
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
Manager tracking tools
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Duplicate Candidate Prevention
Applicant Tracking
Notifications and Alerts

Using UltiPro

200 - Human Resources, Recruitment, Payroll
5 - We have 3 HRIS Analysts, a developer, and HRIS Manager at the corporate level. Strong customer service skills are necessary along with thorough knowledge of HR and payroll internal process.
  • Payroll Processing
  • HR employee demographic tracking
  • Recruitment and posting of openings
  • Creating alerts from business intelligence to track data changes
  • Creating scheduled reports from business intelligence to save time collecting data
  • Open Enrollment needs to be developed more to accommodate multiple offerings.
  • Dashboards are a future item
  • Performance management would be nice
I am not in a position to make this decision

UltiPro Implementation

Change management was minimal
  • Standardization of different subsidiary process was key.

UltiPro Training

I received training

UltiPro Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
We are very happy with the new Rapid Response team for payroll. They truly are "rapid" in the response time and knowledgeable in the payroll processing field.

Using UltiPro

It is very easy to learn given all of the training opportunities
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • new hire wizard
  • nboarding wizard
  • posting jobs
  • pen enrollment
  • selecting groups for payroll processing
  • benefit creation

UltiPro Reliability

We have 9 payroll departments processing for 14 subsidiary companies and it works very well.
The new Rapid Response payroll team is excellent.
Now that we are on IE 10 it works very well.

Integrating UltiPro

  • UL OHM employee health software
  • Lincoln Financial
  • Sanction Check
  • Kronos
  • Ansos
We basically send demographic files periodically depending on the system. Most issues have arisen on the other vendor side not being able to accept the automated file.
  • no other systems at this time
I am not sure
  • File import/export
Make sure to start with the other vendor first, as that is the only issue we have had with other vendors not being able to integrate or accept files.