UPstanding Customer Service!
March 10, 2020
UPstanding Customer Service!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UltiPro
Across the whole organization, working specifically with HR & Payroll, and with any reporting needs for both.
- Customer service is outstanding.
- Features for both Admin & Employee are easy to use.
- Always has training available for any aspect of the organization. i.e. Payroll, Taxes, Reporting, etc.
- The back office needs to have the visibility enlarged.
- The back office is rather plain - no color.
- I do not like entering garnishments in the portal because it is cumbersome.
- Costs savings
- Time savings
- Security and peace of mind
As a payroll administrator, I feel very secure using UltiPro as it contains all of our personal information.
No comparison when it comes to Customer Service. I would not go back to ADP after using UltiPro.
Looking forward to using UP's timekeeping system now that it is linked with Kronos.
Looking forward to using UP's timekeeping system now that it is linked with Kronos.
In late January 2016, when I was processing year end for 2015 and it was the 1st time using UltiPro, I had an error on a W-2. The previous payroll administrator had left already and had no notes. There was an issue with an employee's W-2 that was entered incorrectly for car allowance and I had to do a year end adjustment, W-2 C, and resubmit everything. UltiPro walked me through everything and stayed on the line until all the paperwork had balanced the the W-2 C was printed; this was past 7 pm CST but that customer service person was right there the entire time. You cannot believe the relief I had when it was all through and I so appreciated her help. I could find her name as it is probably in the 2015 files. UltiPro has never let me down.