Excellent for Team Collaboration
Overall Satisfaction with Webex App
The Webex App is in use across the organization as our primary collaboration platform for all employees. Our national support organization is one of the primary adopters of the team/space functions for messaging, meetings, and calling. Our day-to-day involves using teams/spaces to coordinate support for our customers, employees, and intra-team communication. We also recently added all employees to a community team for employee recognition, wellness, and organization technology updates. My team directly supports the Webex App for our employees and our customers. Prior to using the Webex App we had used Jabber with non-persistent chat. Moving to the Webex App has helped my team with being able to have searchable spaces and a unified experience for calling, messaging, and meetings.
- Intra-team communication.
- Unified app for messaging, meetings, and calling.
- Proximity for conference room device control.
- Searchability for previous messages.
- Continued integration of the meetings experience including events and training.
- Multi-line functionality.
- UCCX agent support and finesse integration.
- Improved employee communication and engagement.
- Improved organizational culture.
- Brings employees closer together during a pandemic.
I find the integration between the Webex App and hardware devices to be far superior to the competition. the proximity feature to control devices for calling is excellent. I believe the MS teams app has better governance and control from an administration perspective. Moving from Jabber to the Webex App was a great move. Customers that are using Cisco today for unified communications will have a ton of considerations to make before moving away from the Webex App to Microsoft Teams.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes