Does the Job
November 18, 2021

Does the Job

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Webex App

Not used around the business internally, but we provide Webex App to our customers wanting the service from anywhere around the globe. It is mainly used for meeting collaboration needs for our end customers. It has been particularly useful in these times when working from home has become the new normal.
  • Whiteboards.
  • Screenshare.
  • General look and feel.
  • Better navigation of varying personal network environments.
  • Stickers in Meeting Chat.
  • Anything to enhance a lighter mood during work meetings like filters, etc.
  • Remote access.
  • Easy to use with existing Cisco UC solutions.
Feature-wise, it is in a similar sphere. I can't immediately think of any major differentiators. I generally don't decide which customers use Webex App as they tend to have a specific technology they lean towards from the start. Some customers generally go for Cisco due to the existing brand it already has.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Not too much to say on usability. It works as one would expect.
Having used and tested other similar apps, they all tend to meet the core business needs of our customers around the globe. I personally think people generally want to play about a little bit on calls or meetings, so features to get meeting attendees chatting and having a laugh is always welcome.

Webex App Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
Not Rated
Mobile Access
9
Search
8
Visual planning tools
Not Rated
Chat
9
Notifications
9
Discussions
9
Surveys
6
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
8
Versioning
Not Rated
Video files
9
Audio files
9
Document collaboration
6
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated