Webex review
February 01, 2022

Webex review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

I use Webex app to establish calls around the world with our customers as well as the technicians. The app is so helpful as it gives you the ability to control other computers, so I use it to configure our Cisco products which we implement at the customer side. It's the most powerful app that I ever used to gain control and it is very stable as well.
  • Clear voice
  • Fast screen sharing
  • Access control
  • More options while controlling others' computers, sometimes you can't copy text from your Pc to the controlled one.
  • Remote access control disconnects regularly and you have to ask for access again wish that could be improved.
  • Adding more options regarding saving the chat as sometimes I have to delete the time before every message.
  • Allows multiple users to access easily which is positive.
  • Meetings for each team in the company which is positive.
Webex App is fast and it helped me a lot to complete my regular tasks as it's mandatory for me to work remotely with Field engineers.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

It's complex especially when it's related to gain control and when you want to be back to work on your Laptop again and it's even more complex when you want to take control again.
Webex app is well suited and powerful than other applications which do the same work when you use it for remote access as you can configure Cisco products (routers, switches...etc) easily. It won't miss a line during pushing a massive amount of lines while pushing the configuration through CLI.

Webex App Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
10
Search
Not Rated
Visual planning tools
Not Rated
Chat
10
Notifications
Not Rated
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
10
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated