Item: Webex Calling
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Webex Calling allows to to efficiently and effectively communicate with our customers and partners who also have integrated Webex as their primary communications platform and other Cisco products. It provides great high quality audio with built in noise canceling to make calling a breeze while in office or on the go.

Pros and Cons

Great UI
Easy to use
Good API availability
Dark mode

UI responsivity during calls
Android apps
Connection stability

Return on Investment

Simplified communications with partners
Ease of integration
Improved remote collaboration

All-in-one Platform

Well apart from calling we also use messaging, meetings and such as is customary for such a communications app. Apart from the standard use of the Webex app I don't believe we have combined any other Cisco Collaboration products with it as of this moment. I have used Cisco's Slido app but that was separate and it was a pretty good experience

Security

Webex Calling meets all our current needs, the application is easy to use you just need to setup a meeting and invite the participants or start a call. It allows users to join either via their computer, mobile device using Webex application, or I believe you can even call in over the regular line. The user management during the meetings is simple.

Alternatives Considered

Microsoft Teams

Webex stacks up great against other services as it provides quality and clear audio and video while on calls, against other products that we use it provides a superior collaboration experience as it has greater video sharing capabilities than other products. It also shine at noise cancelation making it easy to use no matter where you are compared to those without this feature.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Microsoft Teams, Discord

Likelihood to Recommend

Webex Calling is great for meetings, I especially like the screen sharing as there are options available to each user to zoom in how much they like it so it fits their screen, it's great if you have a smaller screen than the person that is sharing theirs. Also the build in whiteboard is also a very good and responsive addition.

Business orientated chat app

Overall Satisfaction with Webex Calling