Item: Webex Calling
Rating: 6
Author: Nick Malinowski

Use Cases and Deployment Scope

We use Webex Calling for all inbound and outbound calls in our organization. We are able to have a mix of SIP trunks and local gateways/PRI's that we can utilize for calling. Webex Calling allows us to use both types of calling.

The problems that it addresses is that CUCM is going away and we are looking to upgrade to a newer phone system. We utilize Webex Calling for our call centers and all internal calls.

Pros and Cons

Easy to Manage
Can make hunt groups easily
Makes troubleshooting easy
Easy to integrate with Azure AD

TAC support
Reporting could be better
Make managing user in bulk easier

Return on Investment

It was pricier than originally thought
Cheaper due to not needing deskphones
Ease of use for users
By allowing us to go to SIP, it makes PRI costs decrease

All-in-one Platform

Outlook Calendar integration works perfectly. The Microsoft Teams addon is nice because you can call people directly from the Teams app. We also use the messaging and meetings products for our business needs.

Security

Webex meetings has let us get rid of another meetings app because we are able to host townhalls directly on Webex Meetings. On top of that, the participant management in Webex Meetings allow us to keep track of who joined and who didn't. It also made posting the video a breeze.

Alternatives Considered

3CX, Microsoft Teams, Mitel MiCollab, Vertical Wave IP and Zoom

Webex Calling has a lot better integrations with third party apps than the rest. It's ease of use for users can't be beat and the admin control hub makes it a breeze to manage from an admin point of view.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Did Webex Calling live up to sales and marketing promises?

Did implementation of Webex Calling go as expected?

Would you buy Webex Calling again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

It's best for quick deployments or for small offices. It would be least suitable for call centers due to the large amount of setup needed for contact center.

Small branches utilize Webex Calling easily due to being able to connect to a local gateway or SIP cube. We can also utilize local gateways to force some calls through Webex Calling and some calls through CUCM during the migration window.

Webex Calling Review

Overall Satisfaction with Webex Calling