Overall Satisfaction with Wrike
Our media team uses Wrike mostly to track editorial projects from beginning to end. We have people spread out around our building and several more offsite, so communication is always a challenge. Wrike lets us break up large editorial projects into smaller tasks with specific accountability and custom deadlines, and gives us a place to discuss them.
- Wrike is good for managing complex tasks. It makes it much easier to make sure small but important subtasks don't get overlooked.
- It's good for managing revisions, especially compared to email. I love how the file attachment and commenting system allows everyone to have confidence that they are discussing the latest revision of a product or document.
- It includes built-in time tracking so you can find out and analyze just how long a complex project takes.
- The Android app has all of the functionality you need to stay up to date and contribute on the go.
- The user interface could use some work, although the Wrike team has made some improvements in this area lately. The window panes and folder structure look familiar, but don't quite work the way other familiar online apps do.
- People are still human. If they don't buy in or commit to giving/receiving accountability, this won't solve the problem. If all you need is a tool, this is a tool.
- Sometimes the way the chat is implemented it can be easy to miss some people's comments.
- It has definitely allowed us to spend less time checking up with people all over the building about the status of small subtasks.
- It can make accountability for a task clearer.
- It helps everybody to have a comprehensive overview of each other's deadlines.
We tried Basecamp and Tracky before we tried Wrike. We went with Wrike because the others did not have all the features we needed. Wrike's integration with tools like Google Docs and support for subtasks, as well as the fairly reasonable price, were what tipped the scales for us.
Wrike is well-suited to managing detailed, highly collaborative tasks where people have an understanding of how the process is supposed to work. It would not be well suited to solving problems or working through team issues that involve ideas, emotions and opinions. Face to face contact will probably always be better for those types of tasks.
Changing tools and retraining is hard. We're comfortable with Wrike now and it does what we need. We'd feel comfortable training new people on it, and there are very few missing features anymore that would provide a compelling reason to change.