YOLO try Zoho
October 18, 2021

YOLO try Zoho

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoho Assist

It is being used by all employees to connect from home to their onsite computer. We have a few programs that are not in the cloud and can only be accessed when onsite. So our employees connect with Zoho to their computer in the office to run and work in these programs.
  • File transfer.
  • Technician and group setup.
  • Sync with other Zoho products fairly easily.
  • Support takes a while to communicate or answer.
  • Connection issues; screen doesn't display properly.
  • Updates sometimes do not go thru properly causing us to remove/reinstall.
  • We never skipped a beat when the 2020 lockdown occurred. Everyone was already set up and able to work from home.
  • The cost of Zoho is much less than other remote programs; especially when remote connectivity cost includes up to 100 technicians (we made each user a tech of their own computer).
  • Integrating with other products and receiving a bundle discount is a plus.
Easier to install, and run. Less cost. User friendly and easily adoptable.

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.

Zoho Assist Feature Ratings

File transfer
10
Instant message
10
Access to sleeping/powered-off computers
1
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Centralized management dashboard
8