Perfect for online business sales management and invoice needs in an easy-to-use CRM
April 20, 2022

Perfect for online business sales management and invoice needs in an easy-to-use CRM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho CRM

We use Zoho CRM to send invoices for our consulting packages, to keep track of client invoices, and for keeping track of our sales pipeline as a whole as well as for payments reporting. We sell consulting packages from 1-20K USD in price, lots of leads, and some have payment terms that we need to keep track of so Zoho CRM helps me do this well.
  • Lead tracking for sales
  • Invoices and invoice management
  • Payment plan tracking for sales
  • Keeping track of sales outreach events
  • Keeping notes on customer events
  • Ease of use for the interface as a whole
  • Easier to make templates for invoices that are used frequently
  • Integrate text and email support for sales leads
  • More sales with more payment plan completion due to being able to keep tabs on it all
  • Easier to keep tabs on sales pipeline and forecasting for our revenue numbers
  • Reduced lead qualification time for payment plans leads
I think the overall interface is very easy to use and done extremely well, with no issues thereafter for this scenario at all. Everything works fluidly works well, there are no areas of improvement as far as my needs are for my business. I recall having some difficulty signing on once but it was resolved fast so no issues.
It may seem a bit complex at first but this is what the needs of a complex CRM are for a business like mine with lots of lead flow and invoice management et al. So this is done well and done right in my opinion. I think it is just right for the type of product that Zoho CRM is.
The others noted are way too clunky to use, specifically, HubSpot is too much for my business. I like that Zoho CRM allows me to mix and match exactly what I need to accomplish very simply. Pipedrive and AWeber did not have invoice management the last time I checked, so I create Zoho because of this feature in particular.

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

It worked best as the combo all in one Zoho CRM and sales management software for my and my business's needs. It is likely less appropriate if one has less complex sales cycles and not as many invoices to take care of. However, if there are elaborate payment plans and more, Zoho CRM helps a lot.

Zoho CRM Feature Ratings

Customer data management / contact management
8
Workflow management
7
Territory management
Not Rated
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
10
Quote & order management
10
Interaction tracking
6
Channel / partner relationship management
7
Case management
10
Call center management
Not Rated
Help desk management
6
Lead management
10
Email marketing
Not Rated
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
8
Pipeline visualization
10
Customizable reports
10
Custom fields
8
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
10
Compensation management
10
Mobile access
9