Zoho Social Review
February 24, 2022

Zoho Social Review

Brit Linton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

I have been using Zoho Social for 2 months. It's an extremely useful tool for those looking to manage social media accounts. Very user-friendly - everything is in one place. This tool has cut down the [number] of hours I spend on social media significantly, as you can easily manage everything in one convenient space. The analytics tools are also very helpful. I would definitely recommend this tool to anyone looking to enhance their social media presence.

Pros

  • Streamlines tasks on social media (you can post, interact with followers and view analytics all in once space).
  • Allows you to easily interact with team members. It's extremely collaborative.
  • You can monitor other brands and competitors to pick up on new trends and implement them into your own strategy.

Cons

  • The only thing that I would change is having the ability to preview the Instagram Grid so that you can see what the grid will look like as a whole before posting.
  • I have more hours in the day to focus on other tasks as Zoho helps streamline everything into one space.
  • I'm not spending money on using multiple tools as Zoho has everything I need in one spot.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Very easy and convenient to use. Extremely user friendly.
Good response time - I receive emails asking if I have any questions about the service.
It's extremely well suited for companies who use multiple social media channels (Instagram, LinkedIn, Twitter, Facebook etc.) as you can easily manage everything (including analytics) in one convenient space. If your company only uses one social media platform it may not be as necessary for you to use this tool.

Zoho Social Feature Ratings

10.0
Sentiment analysis
10
Broad channel coverage
10
9.7
Content planning and scheduling
10
Audience targeting
9
Content optimization
10
10.0
Automated routing and prioritization
10
Customer interaction histories
10
10.0
Lead generation
10
Content marketing
10
10.0
Twitter
10
Facebook
10
LinkedIn
10
Google+
10
Instagram
10
10.0
Campaign success analytics
10
Competitor analysis
10
10.0
Role-based user permissions & privileges
10
Mobile access
10

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