Item: Zoho Social
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use it for content planning and scheduling our posts. We dont have to worry about timing as the software advises us the right time for our post. We had to constantly look for staff to do our posting and with this software our worries and tensions have reduced to a great extent.

Pros and Cons

Post scheduling
Calendar management
Easy to use

Tagging other people
Dropping images/ posts from the desktop
Better mobile UI

Return on Investment

Too soon to estimate
I get more time with my family
I am able to do more work in less time

Alternatives Considered

I was recommended by an existing user. Also, the ease to use this software is amazing and it reduces our worry of posting and we now completely trust Zoho as time and again they have not failed to complete our posting. It is the regularity of our influencer page which is our USP and Zoho has helped us tremendously in that.

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Usability

I am unable to understand how I can enhance my posts or get better engagement. I expect someone from the Zoho customer support to guide me in this. It will enable us to work better and use the Zoho software to a fuller use thereby improving our customer base and engagement.

Support Rating

The calls were quick. The representative wanted to end the call fast. I would have appreciated a longer call with the representative guiding me on how to better use this software. I still hope someone from Zoho customer support will help us in taking this further ahead which will improve our follower base and customer engagement.

Likelihood to Recommend

It makes our life much easier and the customer is very good and active. I appreciate the inputs received from Ms.[...] as Customer Service of Zoho. Also, initially we were not comfortable in using the software but the Customer Support did a great job hand holding us to be able to post and schedule our posts.

Give it a shot

Overall Satisfaction with Zoho Social