Zoom right over to reliable video communication!
June 15, 2018
Zoom right over to reliable video communication!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Business
Overall Satisfaction with Zoom
Several departments within our organization use Zoom - mainly Sales, Customer Success, and Support, but every so often other internal members requires Zoom for business calls. Zoom has been a great solution to our business call and conferencing needs. From video calls to screen-sharing to webinars. Zoom has provided tools across our organization to help us connect within and with customers in a clean, effective manner.
- Zoom is an exhaustive conference call solution. Anything you need across your internal departments for communication, Zoom most likely has. It caters to my Customer Success team by providing us with effective ways to connect with customers for QBRs and fully equipped webinars and trainings, caters to Sales by allowing them to run successful demos and record calls with prospects, and caters to Support by allowing them quick access to troubleshooting calls and screen shares with users who need live assistance.
- Zoom covers the details very well. They think of all the little things that are necessary to customize a call like annotations, pausing a screen share, breakout rooms, and cloud or local recordings, and audio transcripts.
- Zoom integrates well with the tools we use, especially G Suite. We rely heavily on Google Calendar to coordinate events and Zoom has made it very easy with their Chrome extension to embed meeting information into an event.
- Call quality improvement is always one that we will continue to hope for. We are on many international calls, and many of them cause customers/speakers on other ends to sound faint and muffled. We dream about voice clarity improvement in the future.
- Zoom's dial-in instructions are very detailed but also perhaps provide too much information. It would be helpful if they improved the way the instructions are populated, perhaps by allowing us to more easily edit the format/template (they do currently let you adjust the format/template but it's difficult to do from a user standpoint).
- Dialing into Zoom, sometimes it doesn't pick up the Meeting ID correctly and we have to dial it multiple times (even though we've pushed all the right buttons/numbers). It will usually register one of the numbers twice accidentally, which is somewhat annoying.
- Zoom could improve their meeting layout in screen shares so it doesn't cover the screen that is being shared. Right now it doesn't really hide effectively.
- Video conferencing and screen-sharing is definitely a necessity for my department and adjacent teams (Customer Success + Customer Support + Sales), and we've found it to be the simply the best fit for all of our meeting needs, especially in regard to cost. Part of the reason we went with Zoom was that their add-on webinar function ultimately saved us more than paying for a separate webinar service and a separate call conferencing solution.
- Zoom has definitely improved the way we communicate internally (we use Zoom all the time to have internal meetings) and makes it much easier for those of us who are traveling or work remotely to collaborate together. Zoom's team and user management support has been great.
- Zoom has also positively impacted the way we connect with our prospects and customers, of course, and made it easier for the Customer Success and Support teams to assist and educate customers remotely.
No, we do not use Zoom rooms.
Zoom and GoToMeeting are very comparable, and we previously used GoToMeeting. Ultimately the combination of Zoom's in-meeting host features, user interface, international support, meeting management and settings, and webinar functionality with its pricing won out. Zoom does require a quick plugin download while GoToMeeting has an in-browser conference option, the latter of which we would prefer.