January 04, 2019
Score 7 out of 10
Overall Satisfaction with Zoom
We use Zoom for meetings both within the company and with clients. We also use Zoom chat as our messaging platform. We were using Webex for meetings and HipChat for messaging. Our goal in moving to a new meeting and messaging platform was to unify business meetings and messaging within our company as we have gone through some acquisitions recently and we needed to find the best platform for everyone.
- The integration between messaging and meetings is a big bonus. You can start a meeting directly within the chat window.
- Zoom meetings are good with large meetings as there are a lot of options when starting a meeting (such as muting everyone from the start).
- Zoom also provides a mobile app.
- This was a temporary thing, but when we were first trying out Zoom, the audio quality was terrible. It has gotten quite good without explanation, but it was a rough start. I'm guessing they did some tuning for our company.
- The chat could use some more features. It is robust but feels quite bare bones when comparing to other platforms.
- There could be more integrations. We have used integrations with Azure DevOps and Pager Duty in the past and we don't have that with Zoom.
- Online meetings have gone much more smoothly since we moved to Zoom.
- We are still looking for a solution to the integrations we had in the past.
- The Zoom Rooms are quite nice. We don't have them set up in all of our meeting spaces, but will do so in the future.
We have a Zoom Room and are using it as a test for more Zoom Rooms. They are nice as they integrate into the rest of the equipment in the room and allow meeting participants to concentrate on the meeting itself rather than trying to get the equipment working correctly. We are definitely going to expand their use to the majority of our conference rooms.
While Webex has good call quality, we frequently ran into delays getting a meeting started. It always seemed like some piece of equipment wasn't working or someone had issues joining. Webex has the name recognition, but I think they are resting on their laurels. If they don't act, they'll be in serious trouble. HipChat is/was a nice software. It has lots of integrations and features. The problem was that it was truly buggy. It frequently crashed or had delayed message delivery. I know that Atlassian has dropped it in favor of Slack. That was the right decision.
I think Zoom is well suited for most companies that have a lot of online meetings. We are geographically diverse where I use Zoom and we rely on it heavily. Zoom is quite reliable. I don't think it is as well suited for a company that is primarily development based as the integrations just aren't there.