It just works, all the time. We can conduct our business without interruptions.
April 10, 2024
It just works, all the time. We can conduct our business without interruptions.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Zoom Phone
- Zoom Meetings & Chat
Overall Satisfaction with Zoom
We use Zoom Phone and Zoom Meetings. There are many VOIP providers, but we needed something that JUST works. We don't need fancy call center features. We just need a phone, a simple automated attendant, and integration with our CRM to log calls and meetings. Zoom does all of that and the price is good. It is simple to use, works all the time and stays out of the way.
- It works all the time
- It is simple to use
- Audio quality is the best of all the programs we have used
- Video quality is the best of all the programs we have used
- Zoom is just starting with Ai. It would be good to be able to customize the meeting summary prompts
- Better integration with ZohoCRM, so that SMS messages can be logged as well as phone calls.
- Increased productivity for our visually impaired staff
- Increased productivity because there is less need for IT support
- 8x8 Contact Center, Aircall, RingCentral Contact Center, Zoho Meeting, CloudTalk, Zoiper, JustCall, GoTo Meeting, BlueJeans Meetings (discontinued), Skype, CounterPath Bria and OnSIP
Zoom is the only one that just works. No need for technical support. We can simply conduct our business.
Do you think Zoom delivers good value for the price?
Yes
Are you happy with Zoom's feature set?
Yes
Did Zoom live up to sales and marketing promises?
Yes
Did implementation of Zoom go as expected?
Yes
Would you buy Zoom again?
Yes