Item: ZoomInfo Sales
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

ZoomInfo allows us to cross-check data within our CRM and build prospect lists. This data is used in various Marketing Campaigns and/or sent over to our SDR Team for their own campaigning needs. Both SDRs and Marketing personnel also use ZoomInfo data as needed on a day-to-day basis as well.

Pros and Cons

Regularly offers new features and product options
Provides accurate data

Account Management - Would prefer for only ONE Zoominfo rep to contact me regarding new features, our contract, and renewals, etc.
General improvement regarding the Accounting group and their interaction with clients - had been emailing someone that had been gone from my group over a year for example
COMMUNICATION BETWEEN DEPARTMENTS - I have had to explain a specific situation regarding our account to multiple persons at Zoominfo; our account manager or customer success rep should have been doing this for us.
Would like platform to be more user friendly overall
Would like enhance feature to be more easy to use