with. Several members of the team I was working with were pre-disposed to Solarwinds products due to past experience with their offerings. The decision was
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Reviews (3,001-3,019 of 3,019)
DameWare Remote Support is a must have for a help desk unit that supports users from various sites. It also supports Tier two/three help desk [units] by providing the information needed in a time saving way. There are cheaper products out there, but they in no way compare to DameWare Remote Suppor…
We use DameWare Mini Remote Control to access computers all throughout the building when someone has a problem, needs software installed or needs an admin password entered. It was extremely easy to set up and connect to computers within our domain. The price and software functionality combination, …
DameWare Remote Support is being used by our IT department to provide remote support either in the office or outside of the office to internal staff. This allows our IT department to be more efficient by not having them walk around the office looking for a particular user. It also gives them the abi…
The program takes a few minutes for a technician to get their arms around the program, but after a bit, few would want to work without the product or something similar.
We used this for our support staff to remote into machine and purchased under the assumption that it was able to control remote. The product was strictly used by our IT staff and no one else in the organization.
DameWare Remote Support extends the reach of our help desk support team allowing a small staff to quickly respond to issues at multiple sites. It has been used to support fat and thin clients in both clinical and administrative settings.
It is ideally suited for service desk environments where you have multiple agents/technicians who remotely connect to systems and need a level of control over the many accounts and sessions. Think of it as a command center for all the DameWare Mini Remote clients.
Our IT Department utilizes DameWare Remote Support to assist users with their computers; to work with our users to solve issues, and see what they are seeing. We help them in real time without having to have them go to a remote web page, sign in, give us a number, etc... This is a great tool to co…
For me, DameWare Remote Support is a key tool for troubleshooting PCs and servers when multiple sites are part of your service area.
workstations just does not work, even after placing a call for support SolarWinds support could use some help
The ability to remotely install the DameWare service, and remote into the workstation without the user needing to sit in front of the workstation is a tremendously helpful feature.
I use DameWare Remote support for two reasons. Our production floor is in a clean room and requires gowning up to solve a problem. 95 % of the issues can be solved remotely in a more timely manner. The second reason is my production engineers can see and control the tools remotely and/or from home t…
The service catalogue is a feature I have been learning about and I am hoping to get it used more widely across the company.
I'm currently using Solarwinds Web Help Desk and I think the 2 are very comparable. I didn't select either
SolarWinds biggest strength is the is of use and configuration. SolarWinds has a lot of flexibility on layout of screens and display SolarWinds can … We have used SolarWinds to determine when remote sites are using high bandwidth SolarWinds Network Traffic Analyzer has help determined &hellip…
I really find Pingdom indispensable for monitoring all front-facing se
Between SolarWinds and Altiris, I like the advantage that Parature gives. The auto reply
Pingdom is great at monitoring websites and other public facing web applications at a decent price. They use multiple nodes across the world to ensure that there is not a network problem on their end effecting your uptime negatively.