What users are saying about
52 Ratings
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

1CRM

It is so beneficial in managing customer relations and in managing projects. It is software with an easy and friendly interface and is available in the market at a very reasonable price. It has features that enabled us in making budgets and invoices as well. It is not desirable for managing internet resources.
Maya George | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. is one of the greatest CRM tools that I have used and which is affordable. If you are looking for a CRM solution that helps you with your marketing automation, Sales cycle activities, and Customer service platform, Engage Bay is one of the best platforms to use and achieve all these activities in one platform. Both your Sales and Marketing team can easily access all this information and can work well and in transparency together.
Brendan Chingomanje | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.9
EngageBay Inc.
8.4
Customer data management / contact management
1CRM
8.9
EngageBay Inc.
8.8
Workflow management
1CRM
9.3
EngageBay Inc.
7.8
Territory management
1CRM
8.9
EngageBay Inc.
9.0
Opportunity management
1CRM
9.2
EngageBay Inc.
9.2
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.6
EngageBay Inc.
8.6
Contract management
1CRM
8.6
EngageBay Inc.
7.2
Quote & order management
1CRM
9.1
EngageBay Inc.
8.4
Interaction tracking
1CRM
8.9
EngageBay Inc.
9.2
Channel / partner relationship management
1CRM
8.7
EngageBay Inc.
7.8

Customer Service & Support

1CRM
9.0
EngageBay Inc.
9.2
Case management
1CRM
8.6
EngageBay Inc.
8.8
Call center management
1CRM
9.1
EngageBay Inc.
10.0
Help desk management
1CRM
9.2
EngageBay Inc.
8.8

Marketing Automation

1CRM
8.8
EngageBay Inc.
9.4
Lead management
1CRM
9.0
EngageBay Inc.
9.2
Email marketing
1CRM
8.5
EngageBay Inc.
9.6

CRM Project Management

1CRM
9.1
EngageBay Inc.
9.0
Task management
1CRM
9.0
EngageBay Inc.
8.4
Billing and invoicing management
1CRM
9.1
EngageBay Inc.
10.0
Reporting
1CRM
9.2
EngageBay Inc.
8.6

CRM Reporting & Analytics

1CRM
9.2
EngageBay Inc.
8.7
Forecasting
1CRM
9.1
EngageBay Inc.
8.2
Pipeline visualization
1CRM
9.3
EngageBay Inc.
9.2
Customizable reports
1CRM
9.3
EngageBay Inc.
8.6

Customization

1CRM
8.9
EngageBay Inc.
8.1
Custom fields
1CRM
8.9
EngageBay Inc.
8.0
Custom objects
1CRM
9.1
EngageBay Inc.
7.2
Scripting environment
1CRM
8.7
EngageBay Inc.
9.0
API for custom integration
1CRM
9.0
EngageBay Inc.
8.2

Security

1CRM
9.2
EngageBay Inc.
9.0
Single sign-on capability
1CRM
9.2
EngageBay Inc.
9.2
Role-based user permissions
1CRM
9.1
EngageBay Inc.
8.8

Social CRM

1CRM
9.1
EngageBay Inc.
8.5
Social data
1CRM
8.9
EngageBay Inc.
8.6
Social engagement
1CRM
9.3
EngageBay Inc.
8.4

Integrations with 3rd-party Software

1CRM
8.4
EngageBay Inc.
8.1
Marketing automation
1CRM
8.2
EngageBay Inc.
9.2
Compensation management
1CRM
8.6
EngageBay Inc.
7.0

Platform

1CRM
7.9
EngageBay Inc.
8.2
Mobile access
1CRM
7.9
EngageBay Inc.
8.2

Pros

1CRM

  • It is feature-rich, adaptable, and simple to use, with excellent support.
  • including e-commerce, marketing, and customer care.
  • This programme offers a comprehensive solution for managing all aspects of online company,
salman inamdar | TrustRadius Reviewer

EngageBay Inc.

  • Email Sequences
  • Appointment Scheduling
  • Creating web forms that helps capturing online leads
  • Email marketing
Prince Chemhuru | TrustRadius Reviewer

Cons

1CRM

  • In comparison to Outlook, the e-mail feature is limited.
  • Streamline sales processes by combining business resources.
  • The size of 1CRM is probably my least favourite feature. It includes Order Management, Service Management, and Project Management in addition to CRM. When I first started using it as a basic Sales & Marketing CRM for a few months, I had no idea what I was getting myself into.
salman inamdar | TrustRadius Reviewer

EngageBay Inc.

  • EngageBay Inc. does not really have tools that could help sales and marketing teams with training or coaching
  • EngageBay Inc. could always improve in terms of integrations to make the tracking or information and sourcing of information easier.
Brendan Chingomanje | TrustRadius Reviewer

Usability

1CRM

1CRM 9.3
Based on 7 answers
1CRM software is very useful in order management and I'm also able to prepare timesheets. It also ease our work by collecting the customer's details. This 1CRM software can be used in other companies as well. I recommend 1CRM to my colleges and friends. It's even highly recommended to others.
Anonymous | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. 9.6
Based on 2 answers
The reason why I gave Engagebay this rating is because I haven't found any software so far that has everything in one place. Is a CRM that is easy to use for marketers and sales teams. With automation you no longer need to manually store and keep all my leads, prospects, and customers in a spreadsheet, which is time-consuming and doesn't give you enough time to focus on the most essential things.
Prince Chemhuru | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.4
Based on 7 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

EngageBay Inc.

EngageBay Inc. 9.2
Based on 2 answers
They have always been on standby to help me and my team with any problems we might have
Brendan Chingomanje | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

EngageBay Inc.

The reason why I choose Engagebay is that it has a lot of functionalities. It can do a lot and these days to have software that has everything in one place it's a big deal that sets it aside from others and it also saves you time to have everything in one place. With other software's you will be logging in and out to different software.
Prince Chemhuru | TrustRadius Reviewer

Return on Investment

1CRM

  • We are very pleased with your performance because it has greatly aided us in our sales because it provides a wide range of options and responsibilities, such as budgeting, monitoring, project management, and invoice generation, all of which have made our work easier and more tolerable.
  • Your technical support team is fantastic; they are always willing to assist us and have identified answers in a timely manner.
salman inamdar | TrustRadius Reviewer

EngageBay Inc.

  • We have received a good ROI because of EngageBay Inc. It is affordable in the first place and has helped a lot in managing our contacts and deals
  • It has made it easier for us to store information and to do all calls with the Engage Bay integration Twilio and also send and receive SMSs and WhatsApp messages.
Brendan Chingomanje | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

EngageBay Inc.

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.3
EngageBay Inc.
8.6

Usability

1CRM
9.3
EngageBay Inc.
9.6

Support Rating

1CRM
9.4
EngageBay Inc.
9.2

Add comparison