40 Ratings
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Based on 40 reviews and ratings
Keap
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221 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 221 reviews and ratings
Likelihood to Recommend
1CRM
It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Keap
It's working well for us as an email marketing tool. We've streamlined our communications and keep all our various programs branding consistent. The analytics help us know what is working and what isn't for content. We have used the campaign feature some too, but not to it's full extent. Managing contacts is fairly easy using InfusionSoft.
Program Specialist
University of ConnecticutHigher Education, 1001-5000 employees
Feature Rating Comparison
Sales Force Automation
1CRM
8.9
Keap
—
Customer data management / contact management
1CRM
9.0
Keap
—
Workflow management
1CRM
9.0
Keap
—
Territory management
1CRM
9.0
Keap
—
Opportunity management
1CRM
9.5
Keap
—
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
Keap
—
Contract management
1CRM
8.0
Keap
—
Quote & order management
1CRM
9.5
Keap
—
Interaction tracking
1CRM
9.0
Keap
—
Channel / partner relationship management
1CRM
9.0
Keap
—
Customer Service & Support
1CRM
9.5
Keap
—
Case management
1CRM
10.0
Keap
—
Call center management
1CRM
9.5
Keap
—
Help desk management
1CRM
9.0
Keap
—
Marketing Automation
1CRM
10.0
Keap
—
Lead management
1CRM
10.0
Keap
—
Email marketing
1CRM
10.0
Keap
—
CRM Project Management
1CRM
9.5
Keap
—
Task management
1CRM
9.0
Keap
—
Billing and invoicing management
1CRM
9.5
Keap
—
Reporting
1CRM
10.0
Keap
—
CRM Reporting & Analytics
1CRM
9.5
Keap
—
Forecasting
1CRM
9.0
Keap
—
Pipeline visualization
1CRM
9.5
Keap
—
Customizable reports
1CRM
10.0
Keap
—
Customization
1CRM
8.6
Keap
—
Custom fields
1CRM
8.5
Keap
—
Custom objects
1CRM
8.0
Keap
—
Scripting environment
1CRM
9.0
Keap
—
API for custom integration
1CRM
9.0
Keap
—
Security
1CRM
9.3
Keap
—
Single sign-on capability
1CRM
9.0
Keap
—
Role-based user permissions
1CRM
9.5
Keap
—
Social CRM
1CRM
7.5
Keap
—
Social data
1CRM
7.0
Keap
—
Social engagement
1CRM
8.0
Keap
—
Integrations with 3rd-party Software
1CRM
9.5
Keap
—
Marketing automation
1CRM
9.0
Keap
—
Compensation management
1CRM
10.0
Keap
—
Platform
1CRM
9.0
Keap
—
Mobile access
1CRM
9.0
Keap
—
Email & Online Marketing
1CRM
—
Keap
7.4
WYSIWYG email editor
1CRM
—
Keap
7.8
Dynamic content
1CRM
—
Keap
6.7
Ability to test dynamic content
1CRM
—
Keap
5.0
Landing pages
1CRM
—
Keap
7.3
A/B testing
1CRM
—
Keap
6.5
Mobile optimization
1CRM
—
Keap
7.5
Email deliverability reporting
1CRM
—
Keap
8.5
List management
1CRM
—
Keap
9.2
Triggered drip sequences
1CRM
—
Keap
8.5
Lead Management
1CRM
—
Keap
7.4
Lead nurturing
1CRM
—
Keap
6.8
Lead scoring and grading
1CRM
—
Keap
7.0
Data quality management
1CRM
—
Keap
8.3
Automated sales alerts and tasks
1CRM
—
Keap
7.5
Campaign Management
1CRM
—
Keap
7.7
Calendaring
1CRM
—
Keap
8.0
Event/webinar marketing
1CRM
—
Keap
7.3
Social Media Marketing
1CRM
—
Keap
5.4
Social sharing and campaigns
1CRM
—
Keap
5.8
Social profile integration
1CRM
—
Keap
5.0
Reporting & Analytics
1CRM
—
Keap
6.4
Dashboards
1CRM
—
Keap
7.0
Standard reports
1CRM
—
Keap
6.8
Custom reports
1CRM
—
Keap
5.4
Platform & Infrastructure
1CRM
—
Keap
6.4
API
1CRM
—
Keap
7.6
Role-based workflow & approvals
1CRM
—
Keap
6.6
Customizability
1CRM
—
Keap
5.8
Integration with Salesforce.com
1CRM
—
Keap
6.0
Integration with Microsoft Dynamics CRM
1CRM
—
Keap
6.5
Integration with SugarCRM
1CRM
—
Keap
6.0
Pros
1CRM
- Easy to navigate
- Easy to store and update customer information
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Keap
- The strongest part of Keap/Infusionsoft is the CRM side for contacts and companies. The contact view is very robust, with everything from basic data points to form submissions, campaigns past and present, purchases, tags, web site profile, opportunities, and tons of customization is available with custom fields. Every business needs custom fields for segmentation, lead management, and reporting. It is very robust here.
- The email builder is very simple and quick to use. The drag and drop functionality with built-in templates makes it a breeze to set up any kind of email from a beautiful marketing blast to a simple automated sales follow-up. Tagging from email clicks is also great for triggering other actions or notifications to reps for follow up. Emails are mobile responsive, too, without any extra coding or fiddling.
- This has my favorite campaign builder. Simply pick a goal that triggers actions and then build our sequences with very robust if/then conditional logic. You can build campaigns as simple as an opt-in form with notification or follow-up or a 30-touch account-based marketing campaign all on the same canvas which is so swift and easy to edit.
Digital Marketing Analyst | Account Manager
MediaFuelMarketing and Advertising, 11-50 employees
Cons
1CRM
- Some random logouts but way less compared to others.
- Becomes a little cluttered as it has all products, services and order management.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Keap
- The layout of the CRM - users with basic customer account access should have a cleaner easier to follow view vs administrators with robust access.
- I would recommend tying more explainer tasks to campaign options to create better clarity over the purpose of each option to help new administrators - maybe a toggle of guided or not guided campaign creation.
Administrator
Credilife®Financial Services, 11-50 employees
Likelihood to Renew
1CRM
No score
No answers yet
No answers on this topic
Keap
Keap 7.5
Based on 36 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Marketing Automation Manager
Home Care PulseIndividual & Family Services, 11-50 employees
Usability
1CRM
1CRM 9.0
Based on 1 answer
There are/is still room for improvement. But overall it delivers what is expected of it.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Keap
Keap 6.6
Based on 18 answers
I go back to the idea that it's not a tool for solo-entrepreneurs, it's a tool for larger companies or at lease those with enough annual revenue that they can pay a marketing team member to handle the email automations. This software is old and clunky, it has not kept up with it's competitors in terms of usability and visual intuitive design, so it has a steep learning curve and takes a while to learn how to use. You have to be able to pay someone for their time to learn it well. Other software is much more streamlined in terms of ease of use, ability to just intuitively know how to set up an email campaign and add the applicable triggers and tags
Digital Media Consultant
Vogue MediaMarketing & Advertising, 1-10 employees
Reliability and Availability
1CRM
No score
No answers yet
No answers on this topic
Keap
Keap 8.8
Based on 9 answers
Haven't experienced any real issues with availability. Reliability is another deal.
CEO
Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees
Performance
1CRM
No score
No answers yet
No answers on this topic
Keap
Keap 7.7
Based on 9 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
CEO
Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees
Support Rating
1CRM
1CRM 10.0
Based on 1 answer
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Account Manager
Reed Elsevier PhilippinesLegal Services, 1001-5000 employees
Keap
Keap 6.9
Based on 19 answers
Keap's tier 1 support is pretty well educated on what most basic users would need to know and would likely struggle with. Getting support beyond that is more difficult, and your issue likely would not be addressed until several software releases later unless it was a major breaking issues for many accounts. If you have a question Tier 1 can't help you with, you're probably better off hitting the online communities for assistance.
Marketing Director
Global Publishing, Inc.E-Learning, 11-50 employees
In-Person Training
1CRM
No score
No answers yet
No answers on this topic
Keap
Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
CEO
Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees
Online Training
1CRM
No score
No answers yet
No answers on this topic
Keap
Keap 9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
CEO
Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees
Implementation Rating
1CRM
No score
No answers yet
No answers on this topic
Keap
Keap 8.0
Based on 11 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Consultant / Owner
Berlin Crush Consulting
Alternatives Considered
1CRM
1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Keap
Infusionsoft is night and day better than Club OS. We were told that Club OS could successfully integrate with MindBodyOnline, which was not remotely true at the time. Infusionsoft integrates seamlessly with MBO, and sends categorized emails to relevant clients. Club OS's email blasts do not have as sophisticated content options, and the tagging capabilities in Club OS are shameful. However, Infusionsoft has a limited number of users, and users cannot be organized with different permissions. Club OS does allow for these conditions, and allows for unlimited users so that salespeople of all levels can log in and follow up with clients personally. Club OS is built to schedule one-on-one touches with clients, whereas Infusionsoft is designed to reach out to clients at large.
Software Project Manager
Yoga Pod WacoHealth, Wellness and Fitness, 11-50 employees
Scalability
1CRM
No score
No answers yet
No answers on this topic
Keap
Keap 7.0
Based on 2 answers
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
CEO
Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees
Return on Investment
1CRM
- It has overall increased sales productivity.
- Has reduced lead time for customer and made the deliveries faster and more efficient.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Keap
- We have definitely seen an uptick in business since switching to Infusion from the automatic response people get, with the detailed follow up campaigns.
- We are able to run campaigns that we could not do previously because other programs did not really offer the ability to do what this one does (even though they said they could!)
- We have seen a higher customer satisfaction rating overall because we are better at communicating and sending out surveys about people's experience with us!
Marketing Director
The Grossman Law Firm, APCLaw Practice, 1-10 employees
Screenshots
Pricing Details
1CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—1CRM Editions & Modules
—
Additional Pricing Details
—Keap
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
starting at $99*
* prerequisite for all new customers
Keap Editions & Modules
Edition
Keap Grow | $641 |
---|---|
Keap Pro | $1201 |
Infusionsoft by Keap | $1601 |
- per month