1CRM vs Keap | TrustRadius

What users are saying about

Score 8.3 out of 10

Based on 56 reviews and ratings

Score 8.2 out of 10

Based on 340 reviews and ratings

Feature Set Ratings

Sales Force Automation

9.3

1CRM

93%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 9/9 features

Customer data management / contact management

9.6

96%

5 Ratings

N/A

0 Ratings

Workflow management

9.5

95%

5 Ratings

N/A

0 Ratings

Territory management

9.3

93%

5 Ratings

N/A

0 Ratings

Opportunity management

9.6

96%

5 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6

86%

5 Ratings

N/A

0 Ratings

Contract management

8.8

88%

5 Ratings

N/A

0 Ratings

Quote & order management

9.6

96%

5 Ratings

N/A

0 Ratings

Interaction tracking

9.6

96%

5 Ratings

N/A

0 Ratings

Channel / partner relationship management

9.1

91%

5 Ratings

N/A

0 Ratings

Customer Service & Support

9.6

1CRM

96%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Case management

9.5

95%

5 Ratings

N/A

0 Ratings

Call center management

10.0

100%

5 Ratings

N/A

0 Ratings

Help desk management

9.3

93%

4 Ratings

N/A

0 Ratings

Marketing Automation

8.5

1CRM

85%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Lead management

8.6

86%

5 Ratings

N/A

0 Ratings

Email marketing

8.3

83%

5 Ratings

N/A

0 Ratings

CRM Project Management

9.0

1CRM

90%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Task management

9.0

90%

5 Ratings

N/A

0 Ratings

Billing and invoicing management

8.7

87%

5 Ratings

N/A

0 Ratings

Reporting

9.4

94%

5 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 3/3 features

Forecasting

8.9

89%

5 Ratings

N/A

0 Ratings

Pipeline visualization

9.4

94%

5 Ratings

N/A

0 Ratings

Customizable reports

9.2

92%

5 Ratings

N/A

0 Ratings

Customization

8.9

1CRM

89%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 4/4 features

Custom fields

9.0

90%

5 Ratings

N/A

0 Ratings

Custom objects

9.3

93%

4 Ratings

N/A

0 Ratings

Scripting environment

8.6

86%

4 Ratings

N/A

0 Ratings

API for custom integration

8.7

87%

4 Ratings

N/A

0 Ratings

Security

9.3

1CRM

93%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Single sign-on capability

9.1

91%

5 Ratings

N/A

0 Ratings

Role-based user permissions

9.4

94%

5 Ratings

N/A

0 Ratings

Social CRM

9.1

1CRM

91%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Social data

8.9

89%

4 Ratings

N/A

0 Ratings

Social engagement

9.2

92%

4 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 2/2 features

Marketing automation

8.3

83%

4 Ratings

N/A

0 Ratings

Compensation management

8.6

86%

4 Ratings

N/A

0 Ratings

Platform

7.7

1CRM

77%

Keap

Feature Set Not Supported

N/A

1CRM ranks higher in 1/1 features

Mobile access

7.7

77%

4 Ratings

N/A

0 Ratings

Email & Online Marketing

1CRM

Feature Set Not Supported

N/A

6.8

Keap

68%

Keap (formerly Infusionsoft) ranks higher in 9/9 features

WYSIWYG email editor

N/A

0 Ratings

7.7

77%

49 Ratings

Dynamic content

N/A

0 Ratings

5.9

59%

46 Ratings

Ability to test dynamic content

N/A

0 Ratings

2.0

20%

14 Ratings

Landing pages

N/A

0 Ratings

7.1

71%

113 Ratings

A/B testing

N/A

0 Ratings

6.0

60%

9 Ratings

Mobile optimization

N/A

0 Ratings

6.8

68%

105 Ratings

Email deliverability reporting

N/A

0 Ratings

8.2

82%

174 Ratings

List management

N/A

0 Ratings

8.7

87%

125 Ratings

Triggered drip sequences

N/A

0 Ratings

8.6

86%

48 Ratings

Lead Management

1CRM

Feature Set Not Supported

N/A

7.9

Keap

79%

Keap (formerly Infusionsoft) ranks higher in 4/4 features

Lead nurturing

N/A

0 Ratings

8.5

85%

124 Ratings

Lead scoring and grading

N/A

0 Ratings

6.9

69%

110 Ratings

Data quality management

N/A

0 Ratings

7.1

71%

111 Ratings

Automated sales alerts and tasks

N/A

0 Ratings

9.1

91%

117 Ratings

Campaign Management

1CRM

Feature Set Not Supported

N/A

7.6

Keap

76%

Keap (formerly Infusionsoft) ranks higher in 2/2 features

Calendaring

N/A

0 Ratings

8.2

82%

72 Ratings

Event/webinar marketing

N/A

0 Ratings

7.0

70%

13 Ratings

Social Media Marketing

1CRM

Feature Set Not Supported

N/A

4.5

Keap

45%

Keap (formerly Infusionsoft) ranks higher in 2/2 features

Social sharing and campaigns

N/A

0 Ratings

4.9

49%

14 Ratings

Social profile integration

N/A

0 Ratings

4.0

40%

14 Ratings

Reporting & Analytics

1CRM

Feature Set Not Supported

N/A

7.2

Keap

72%

Keap (formerly Infusionsoft) ranks higher in 3/3 features

Dashboards

N/A

0 Ratings

6.5

65%

54 Ratings

Standard reports

N/A

0 Ratings

7.9

79%

123 Ratings

Custom reports

N/A

0 Ratings

7.2

72%

114 Ratings

Platform & Infrastructure

1CRM

Feature Set Not Supported

N/A

6.2

Keap

62%

Keap (formerly Infusionsoft) ranks higher in 6/6 features

API

N/A

0 Ratings

7.9

79%

105 Ratings

Role-based workflow & approvals

N/A

0 Ratings

7.4

74%

91 Ratings

Customizability

N/A

0 Ratings

7.0

70%

116 Ratings

Integration with Salesforce.com

N/A

0 Ratings

5.0

50%

4 Ratings

Integration with Microsoft Dynamics CRM

N/A

0 Ratings

5.0

50%

5 Ratings

Integration with SugarCRM

N/A

0 Ratings

5.0

50%

4 Ratings

Attribute Ratings

1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

1CRM

96%

5 Ratings

8.2

Keap

82%

186 Ratings

1CRM

N/A

0 Ratings

7.5

Keap

75%

38 Ratings

1CRM

96%

4 Ratings

6.6

Keap

66%

21 Ratings

1CRM

N/A

0 Ratings

9.1

Keap

91%

11 Ratings

1CRM

N/A

0 Ratings

9.1

Keap

91%

11 Ratings

1CRM

97%

4 Ratings

7.6

Keap

76%

28 Ratings

1CRM

N/A

0 Ratings

8.6

Keap

86%

5 Ratings

1CRM

N/A

0 Ratings

9.5

Keap

95%

5 Ratings

1CRM

N/A

0 Ratings

8.0

Keap

80%

16 Ratings

1CRM

N/A

0 Ratings

8.2

Keap

82%

3 Ratings

Pros

Sales management.
Marketing management.

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Prashant Choudhary

Business Development Manager

EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees

View all 5 answers on this topic

Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
Innovation - they were one of the first in the market and are still innovating to make the product better.

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Mandy Brasser

CEO (Chief Executive Officer)

Streamline For SuccessInformation Technology & Services, 1-10 employees

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Cons

It should also have voice commands.
UX needs to be more interactive.
Rest is great.

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Puneet Madan

Product Developer

DXC TechnologyInformation Technology & Services, 10,001+ employees

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Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.

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Samantha Bennett

Founder & CEO

The Organized Artist CompanyE-Learning, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

1CRM Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$129 per month

Keap Editions & Modules

Edition

Pro	$129.00¹
Max	$199.00¹

per month

Additional Pricing Details

All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.

Likelihood to Renew

No score

No answers yet

No answers on this topic

Keap 7.5

Based on 38 answers

We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.

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Tyler Guthrie

Marketing Automation Manager

Home Care PulseIndividual & Family Services, 11-50 employees

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Usability

1CRM 9.6

Based on 4 answers

1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!

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Garry Rumrill

Technical Product Specialist

Northern Safety & IndustrialRetail, 201-500 employees

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Keap 6.6

Based on 21 answers

You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.

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Stacey Stearns

Program Specialist

University of ConnecticutHigher Education, 1001-5000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Keap 9.1

Based on 11 answers

There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.

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Verified User

Director in Marketing

Management Consulting Company, 1-10 employees

View all 11 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Keap 9.1

Based on 11 answers

OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.

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Clifford Jones

CEO

Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees

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Support Rating

1CRM 9.7

Based on 4 answers

I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.

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Rey Oneal Garcia

Account Manager

Reed Elsevier PhilippinesLegal Services, 1001-5000 employees

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Keap 7.6

Based on 28 answers

Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.

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Verified User

Consultant in Sales

Education Management Company, 1001-5000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Keap 8.6

Based on 5 answers

This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.

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Clifford Jones

CEO

Conversion Marketing Experts, LLCMarketing and Advertising, 11-50 employees

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Online Training

No score

No answers yet

No answers on this topic

Keap 9.5

Based on 5 answers

The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.

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Verified User

Director in Marketing

Management Consulting Company, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Keap 8.0

Based on 16 answers

Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.

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Chris LeBrun, MBA, CFRE

Consultant / Owner

Berlin Crush Consulting

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Alternatives Considered

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .

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Verified User

Analyst in Finance and Accounting

Capital Markets Company, 51-200 employees

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Keap is definitely the strong leader in this space. As a Keap Certified Partner, our company has implemented Keap for over 500 customers. On occasion, customers come to use other tools such as Ontraport or ActiveCampaign. In all cases, they've been ecstatic with the benefits they get when moving to Keap.

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Tyler Garns

Founder & CEO

Box Out MarketingMarketing & Advertising, 11-50 employees

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Scalability

No score

No answers yet

No answers on this topic

Keap 8.2

Based on 3 answers

You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.

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Verified User

C-Level Executive in Marketing

Marketing & Advertising Company, 1-10 employees

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