What users are saying about
47 Ratings
47 Ratings
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Score 7.6 out of 100
69 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration is great for giving product trainings, presentations and webinars over the phone to a wide number of users remotely. It is well suited for meetings where screens and documents need to be shared live during a conference call for easy collaboration
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

3CX
GlobalMeet Collaboration
7.3
High quality audio
3CX
GlobalMeet Collaboration
7.5
High quality video
3CX
GlobalMeet Collaboration
7.0
Low bandwidth requirements
3CX
GlobalMeet Collaboration
7.4
Mobile support
3CX
GlobalMeet Collaboration
7.1

Screen Sharing

3CX
GlobalMeet Collaboration
6.2
Desktop sharing
3CX
GlobalMeet Collaboration
7.7
Whiteboards
3CX
GlobalMeet Collaboration
4.7

Online Meetings / Events

3CX
GlobalMeet Collaboration
6.8
Calendar integration
3CX
GlobalMeet Collaboration
6.4
Meeting initiation
3CX
GlobalMeet Collaboration
7.2
Integrates with social media
3CX
GlobalMeet Collaboration
7.2
Record meetings / events
3CX
GlobalMeet Collaboration
7.1
Slideshows
3CX
GlobalMeet Collaboration
6.1

Online Events Collaboration

3CX
GlobalMeet Collaboration
6.7
Live chat
3CX
GlobalMeet Collaboration
8.0
Audience polling
3CX
GlobalMeet Collaboration
4.3
Q&A
3CX
GlobalMeet Collaboration
7.7

Online Events Security

3CX
GlobalMeet Collaboration
7.4
User authentication
3CX
GlobalMeet Collaboration
8.3
Participant roles & permissions
3CX
GlobalMeet Collaboration
7.1
Confidential attendee list
3CX
GlobalMeet Collaboration
6.8

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

GlobalMeet Collaboration

  • Something that GlobalMeet does well is distributing a meeting to users. The system integrates well with our Outlook system and allows easy meeting distributions.
  • GlobalMeet is good at providing an easy way to record web meetings. The feature works well and is easy to download after.
Anonymous | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

GlobalMeet Collaboration

  • There is a cost for the conferencing services unlike competitors like FreeConferenceCall.com or Skype which have free options. However, you pay for what you get and the audio/connection quality can and has been an issue for us with other vendors.
  • There are a lot of shortcuts that can be used on the line to mute/unmute lines, record the audio, request operator assistance, etc. However, these are difficult to memorize so we end up forgetting or relying on a print-out of the shortcuts that we keep near our desks. I wish there was an easier way to use these such as voice commands.
  • In the post-conference email recaps you get the phone numbers of those who dialed in. However, it can be difficult to know who these numbers belong to unless you remember the direct #s for the participants. I wish there was a way to save contact info for certain phone numbers within the system and let GlobalMeet add the names to the numbers for all future post-conference emails.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

GlobalMeet Collaboration

GlobalMeet Collaboration 2.0
Based on 3 answers
GlobalMeet is not a very good tool. There are better web meeting platforms available in the marketplace. The system is clunky, not intuitive, and experiences often technical issues. They have made updates recently but it is too little too late. It may be a good platform for smaller organizations with tighter budgets.
Anonymous | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 7.1
Based on 21 answers
I have provided such a high rating because setting up the meeting only requires a few clicks. Within a couple minutes of telling my team that I will set up a meeting and send an invite, that invitation is already sitting in their inbox. I move at a fast pace and GlobalMeet is keeping up
Anonymous | TrustRadius Reviewer

Reliability and Availability

3CX

No score
No answers yet
No answers on this topic

GlobalMeet Collaboration

GlobalMeet Collaboration 9.1
Based on 1 answer
We have never had an issue with the availability of GlobalMeet. It has always been available when we needed it.
Jen Oxler | TrustRadius Reviewer

Performance

3CX

No score
No answers yet
No answers on this topic

GlobalMeet Collaboration

GlobalMeet Collaboration 7.3
Based on 1 answer
For the most part GlobalMeet loaded everything quickly. The only problem that we had was when the whole company was on a training at one time, we had a hard time with screen sharing and the pages loading in a timely manner. Everything seemed to slow down when lots of people were on the system at once
Jen Oxler | TrustRadius Reviewer

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

GlobalMeet Collaboration

GlobalMeet Collaboration 7.3
Based on 15 answers
As previously mentioned, I was in charge of facilitating a weekly meeting with 60 attendees. I had major issues with the screenshare crashing repeatedly during the meeting. I got in contact with a GlobalMeet Technician immediately. He was extremely responsive and worked with my technician to resolve all of the issues quickly. After his intervention, I never had the same issue again.
Anonymous | TrustRadius Reviewer

Implementation Rating

3CX

No score
No answers yet
No answers on this topic

GlobalMeet Collaboration

GlobalMeet Collaboration 8.2
Based on 1 answer
GlobalMeet was easy to get set up with the company and starting to use.
Jen Oxler | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

GlobalMeet Collaboration

Our small non-profit organization appreciates the ease of use of the platform for conference call needs. Other platforms can be much more complicated for users unfamiliar with conference call technology. We use it several times a month for committee meetings, regional rep check ins, and meetings with our board of directors.
Kristen Wise | TrustRadius Reviewer

Scalability

3CX

No score
No answers yet
No answers on this topic

GlobalMeet Collaboration

GlobalMeet Collaboration 7.3
Based on 1 answer
This product seems to be able to handle the growing amount of work within our company without any problems.
Jen Oxler | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

GlobalMeet Collaboration

  • The price for webinar for GlobalMeet is quite pricey compared to other similar vendors.
  • GlobalMeet can be used for unlimited free calls and video conferencing, hence in our company with extensive global calls this platform is very cost-effective.
  • Unlike most conferencing software. Other users don't have to download GlobalMeet App and therefore it is easy to send meeting invite to clients.
  • Attentively support system that responds fast to queries and this saves time for us.
Mogana Tashiani | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

GlobalMeet Collaboration

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

GlobalMeet Collaboration Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
7.5
GlobalMeet Collaboration
6.6

Likelihood to Renew

3CX
GlobalMeet Collaboration
2.0

Usability

3CX
8.0
GlobalMeet Collaboration
7.1

Reliability and Availability

3CX
GlobalMeet Collaboration
9.1

Performance

3CX
GlobalMeet Collaboration
7.3

Support Rating

3CX
4.9
GlobalMeet Collaboration
7.3

Implementation Rating

3CX
GlobalMeet Collaboration
8.2

Scalability

3CX
GlobalMeet Collaboration
7.3

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