What users are saying about

3CX Phone System vs GoSquared

3CX Phone System
26 Ratings
GoSquared
22 Ratings

3CX Phone System

26 Ratings
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Score 9 out of 100

Based on 26 reviews and ratings

GoSquared

22 Ratings
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Score 7.9 out of 100

Based on 22 reviews and ratings

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Anonymous | TrustRadius Reviewer
Verified User
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GoSquared

It works best for real time customer relations and monitoring. For historic data use it with another tool. Other than that it is an amazingly easy to use, and to set up tool. Once you start using it, you will never go back.

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Erdoğan Kürtür | TrustRadius Reviewer
Erdoğan Kürtür
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Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Anonymous | TrustRadius Reviewer
Verified User
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GoSquared

  • Support - These guys are super quick at getting back to you when you need help and always friendly
  • Live stats - GoSquared is addictive, it offers detailed information about visitors to your pages in realtime, you'll be watching the dashboard for hours!
  • Ease of use - From the guided setup to the usability of the dashboard GoSquared is really straightforward

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Dale Williams | TrustRadius Reviewer
Dale Williams
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Cons

3CX Phone System

  • The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
  • There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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Laura Steinbrink | TrustRadius Reviewer
Laura Steinbrink
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GoSquared

  • CloudFlare integration is spotty - stats in Cloudflare (tracks also Javascript off visits) and GoSquared stats are often significantly at odds
  • Notifications don't seem to work very well
  • Dashboard likes to re-set itself even when it was arranged & saved previously
  • Weekly/ Monthly/ Yearly absolute numbers

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Hendrik Morkel | TrustRadius Reviewer
Hendrik Morkel
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Likelihood to Renew

3CX Phone System

No score
No answers yet
No answers on this topic

GoSquared

GoSquared 7.7
Based on 12 answers
Not only does the GoSquared application work well, the GoSquared team is constantly making improvements. When I first started using GoSquared, they only offered daily reporting -- now they offer the weekly and monthly feature per popular request. I like that they are always updating the look and feel of the website and emails they send to maintain a modern look. GoSquared is easy to implement and easy to use!

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Bailey Bliss | TrustRadius Reviewer
Bailey Bliss
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Usability

3CX Phone System

No score
No answers yet
No answers on this topic

GoSquared

GoSquared 7.3
Based on 2 answers
GoSquared makes it easy to get started, providing everything you need to integrate the code into your site and start seeing and analyzing data

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Sharon Hurley Hall | TrustRadius Reviewer
Sharon Hurley Hall
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Support Rating

3CX Phone System

3CX Phone System 6.5
Based on 2 answers
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

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Anonymous | TrustRadius Reviewer
Verified User
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GoSquared

GoSquared 8.6
Based on 2 answers
The GoSquared team has always gone above and beyond to create the best analytics platform and provide top notch

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Josh Bartolomucci | TrustRadius Reviewer
Josh Bartolomucci
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Alternatives Considered

3CX Phone System

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.

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Mike McCloskey | TrustRadius Reviewer
Mike McCloskey
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GoSquared

I have evaluated other products but as GoSquared is presenting Live Data this really is most useful, I don't have much of a requirement to see what a potential customer did yesterday. I need to know what my potential customer sitting on the website right now is looking to purchase, and for this GoSquared works.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

3CX Phone System

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt | TrustRadius Reviewer
Artur Bittencourt
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GoSquared

  • GoSquared helps us to react quickly to high volumes of traffic, and allows us to identify very quickly how engaging our content is
  • Using browser specs helps us to ensure our websites are compatible with as many of our customers as possible, rather than relying on generic global stats

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James Billingham | TrustRadius Reviewer
James Billingham
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Screenshots

Pricing Details

3CX Phone System

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

3CX Phone System Editions & Modules

—
Additional Pricing Details
—

GoSquared

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoSquared Editions & Modules

Edition
GoSquared Free - Access to the Now and Trends realtime web analytics dashboard.$01
GoSquared Analytics - Everything included in free plus premium analytics features.$291
GoSquared Suite - The most popular GoSquared plan, full access to our real time analytics dashboards, intelligent live chat and customer data hub.$792
  1. Per Month [Unlimited Users]
  2. Month [Unlimited Users]
Additional Pricing Details
GoSquared Free, track up to 1000 pageviews a month. GoSquared Analytics, track up to 100k pageviews a month with pricing starting at £29/month. GoSquared Suite, track up to 100k pageviews a month with pricing starting at £79/month.

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