What users are saying about
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 38 reviews and ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 54 reviews and ratings
Likelihood to Recommend
3CX
The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

Verified User
Manager in Information Technology
Arts and Crafts Company, 11-50 employeesTerminus ABM Platform
If you're looking for a display advertising option, then Terminus is one of the major players - for better or worse. They source intent data from a third party (Bombora, I believe) so you have some targeting options available to you beyond company and position within. Advertising costs are in addition to the base contract price for their service so that's something to keep in mind if you're trying to work within a smaller budget. Since this is display advertising, the billing method is CPM (cost per thousand impressions). Their ad network does include the option to do Sponsored Posts with LinkedIn (although you can do that on your own honestly).
Digital Marketing Specialist
Sabey Data CentersInformation Technology & Services, 51-200 employees
Pros
3CX
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesTerminus ABM Platform
- Event Announcements. We use Sigstr to promote hosted and co-hosted events. Email recipients can click on the Sigstr to register for the event itself. By promoting events through Sigstr we have been able to increase event registration and attendance.
- Content Sharing. New blog post, webinar, presentation, infographic... you name it, you can use Sigstr to promote it. Furthermore, you can personalize the content to target different audiences based of the sender group. Example: customer content Sigstr belongs to support, while marketing new business content belongs to sales.
- Announcements. Product enhancements, Company news etc. You can use Sigstr to promote general announcements relevant to the audience.
Marketing Demand Generation Manager
DyKnowEducation Management, 11-50 employees
Cons
3CX
- It can include outgoing fax functionality
- Voice quality appears to suffer greatly with weak Internet signal
- Setting up conference calls could be made simpler
- Can include texting capability

Verified User
Engineer in Engineering
Civil Engineering Company, 11-50 employeesTerminus ABM Platform
- They recently purchased some new solutions that are being integrated into the platform so once that is completed it will be a much more robust solution.
- I think updating what is considered high value vs brand awareness on the spike report could be a little more seamless.
- For Salesforce integration, Terminus information unfortunately doesn't pull in historically, it just shows what has happened since the integration started. I think it's unfortunate because that historical data tells us a lot.

Verified User
Consultant in Sales
Education Management Company, 1001-5000 employeesLikelihood to Renew
3CX
No score
No answers yet
No answers on this topic
Terminus ABM Platform
Terminus ABM Platform 7.0
Based on 1 answer
Brightfunnel is a very useful tool but can only be used to the fullest if your data is there. It is hard for organizations with bad data to fully utilize its abilities.

Verified User
Employee in Marketing
Computer Software Company, 51-200 employeesUsability
3CX
3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

Verified User
Manager in Information Technology
Automotive Company, 201-500 employeesTerminus ABM Platform
No score
No answers yet
No answers on this topic
Support Rating
3CX
3CX 5.5
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
HS Teacher/District Tech Integration Specialist
Plato R-V School DistrictEducation Management, 51-200 employees
Terminus ABM Platform
No score
No answers yet
No answers on this topic
Alternatives Considered
3CX
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

Verified User
Professional in Information Technology
Fund-Raising Company, 1001-5000 employeesTerminus ABM Platform
Sendoso and Terminus are alike in that they both work to add "personalization" into Marketing. However, they are not competitors per-say. Sendoso personalizes the physical interactions (direct mail) while Terminus works on the digital landscape. I would say Terminus more competes with SEO or SEM, in which a user of Terminus is experiencing much less wasted dollars than that of SEM or SEO

Verified User
Executive in Sales
Marketing & Advertising Company, 51-200 employeesReturn on Investment
3CX
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Information Technology Manager
Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees
Terminus ABM Platform
- We are in the early stages of implementing Terminus' engagement metrics into actions and it difficult to evaluate the long term ROI.
- I believe that the ROI will be substantial but hard to qualify as we retarget our marketing investments towards plays that have a better yield.
- It certainly would be hard to return to a pre-Terminus based marketing program, which I think is a good indicator of its utility.

Verified User
Director in Information Technology
Computer Software Company, 51-200 employeesScreenshots
Pricing Details
3CX
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
3CX Editions & Modules
Edition
Standard | Free |
---|---|
Pro | 1.082 |
Enterprise | 1.312 |
- per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Terminus ABM Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Terminus ABM Platform Editions & Modules
—