8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization.
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Dialpad Ai Voice
Score 7.8 out of 10
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Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice was an all-inclusive, single-tech stack which was a major pain point for us previously. Having one platform that is not dependent on other systems is a huge bonus.
Dialpad Talk has changed its pricing; however, it's still a good option against most VOIP services in my opinion. Google Voice lacks features. 8x8's app was was a little confusing. RingCentral and Vonage are pricey for small companies. I've tested other tools that seem to have …
Their customer service was very poor. I never had the opportunity to speak directly with a rep, it was done through a live chat or email.
Verified User
Director
Chose Dialpad Ai Voice
8x8 was fine after some initial bumps in the road. The deep CRM integration was the key factor in our decision to switch. We've made a major effort to streamline into a paperless/automated office as much as possible; the phone system needed to mesh with that. The ability to …
[In my opinion, Dialpad Talk] doesn't stack up against them. [I believe] these two outdated systems are way better at reporting than Dialpad [Talk].
Verified User
Employee
Chose Dialpad Ai Voice
The design is the first difference we noticed among [these] two platforms in which Dialpad Talk is way better than the other, it is also more efficient because it allows us to make different stuff within the same application, the chat section is easier to use, though a little …