What users are saying about
8 Ratings
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Score 7.3 out of 100
16 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Mitel Applications Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 Express
Mitel Applications Suite
8.1
Hosted PBX
8x8 Express
Mitel Applications Suite
8.1
Multi-level Interactive Voice Response (IVR)
8x8 Express
Mitel Applications Suite
8.2
User templates
8x8 Express
Mitel Applications Suite
7.9
Call reports
8x8 Express
Mitel Applications Suite
7.2
Directory of employee names
8x8 Express
Mitel Applications Suite
9.1

Call Management

8x8 Express
Mitel Applications Suite
9.1
Answering rules
8x8 Express
Mitel Applications Suite
9.4
Call recording
8x8 Express
Mitel Applications Suite
9.2
Call park
8x8 Express
Mitel Applications Suite
8.9
Call screening
8x8 Express
Mitel Applications Suite
8.9
Message alerts
8x8 Express
Mitel Applications Suite
9.0

VoIP system collaboration

8x8 Express
Mitel Applications Suite
9.1
Video conferencing
8x8 Express
Mitel Applications Suite
8.8
Audio conferencing
8x8 Express
Mitel Applications Suite
8.5
Video screen sharing
8x8 Express
Mitel Applications Suite
9.3
Instant messaging
8x8 Express
Mitel Applications Suite
10.0

Mobile apps

8x8 Express
Mitel Applications Suite
8.5
Mobile app for iOS
8x8 Express
Mitel Applications Suite
8.9
Mobile app for Android
8x8 Express
Mitel Applications Suite
8.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Mitel Applications Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Mitel Applications Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Mitel Applications Suite

Mitel Applications Suite 8.8
Based on 4 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Mitel Applications Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

Mitel Applications Suite

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Mitel Applications Suite
8.5

Support Rating

8x8 Express
5.5
Mitel Applications Suite
8.8

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