What users are saying about
13 Ratings
13 Ratings
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Score 6.4 out of 100
1 Rating
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Score 10 out of 100

Attribute Ratings

  • NEC UNIVERGE BLUE is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

8x8 Express

91%
1 Rating
10.0

UNIVERGE BLUE

100%
1 Rating

Support Rating

5.5

8x8 Express

55%
1 Rating

UNIVERGE BLUE

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
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NEC

This has been a very easy system to learn and the customer support has been fantastic! I appreciate the fact that if you do have problems, you get a live person to actually speak to. So many systems have gone to chat only and that isn't always the easiest when you are having specific problems. Hands down the best system I have used.
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Pros

8x8, Inc.

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
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NEC

  • I love being able to send sms messages to our church members.
  • You can be on a call with someone and start a video meeting right then.
  • Pick up voicemails easily.
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Cons

8x8, Inc.

  • Setup is a pain.
  • Transferring numbers take a long time.
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NEC

  • Wish we could group text external clients.
  • Sometimes calls don't transfer to my cell when I am away from my desk.
  • Wish it would flip a little easier.
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Pricing Details

8x8 Express

Starting Price

$0

Editions & Modules

8x8 Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    UNIVERGE BLUE

    Starting Price

    Editions & Modules

    UNIVERGE BLUE editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      8x8, Inc.

      If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
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      NEC

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
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      NEC

      No answers on this topic

      Return on Investment

      8x8, Inc.

      • We are still learning all the nuances but we miss much fewer calls.
      • Transitioning calls to the appropriate person is much easier.
      • Ease of use.
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      NEC

      • No video meeting cut offs
      • Great connection all the time
      • Pastors taking classes over it
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      Screenshots

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