What users are saying about
11 Ratings
6 Ratings
11 Ratings
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Score 7.5 out of 100
6 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 Express

For the price, having all of these features is amazing. If you have separate divisions and want to not have a ton of crossover with calls this is a great setup. It isn’t a great setup if you need only one phone since it doesn’t make sense since you won’t use most of the features.
Luke Sullivan | TrustRadius Reviewer

Team Messengr

Team Messengr is a really great tool for our company because we have lots of employees in lots of different departments. Being able to send a message that goes to a specific small set of people is really useful. Some information is not relevant for all employees and it is necessary to exclude them for privacy reasons or just to keep from cluttering their workspace. TM does this very well.I'm not sure it would be useful for a very small office or company that doesn't need to communicate across different locations/states/countries.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Communication

8x8 Express
Team Messengr
9.2
Chat
8x8 Express
Team Messengr
9.0
Notifications
8x8 Express
Team Messengr
9.3
Discussions
8x8 Express
Team Messengr
9.3

File Sharing & Management

8x8 Express
Team Messengr
8.9
Video files
8x8 Express
Team Messengr
8.8
Audio files
8x8 Express
Team Messengr
9.0

Pros

8x8 Express

  • Being able to forward calls to my cell phone when I am out of office.
  • So much functionality. So many options.
  • One set price instead of a bunch of add-on fees.
Luke Sullivan | TrustRadius Reviewer

Team Messengr

  • Mobile integration is great
  • Great UX makes it easy to organize conversations and projects
  • Pricing is better than Slack and others.
Anonymous | TrustRadius Reviewer

Cons

8x8 Express

  • Setup is a pain.
  • Transferring numbers take a long time.
Luke Sullivan | TrustRadius Reviewer

Team Messengr

  • Doesn't yet integrate with JIRA or Confluence, which means we still have to go directly into those systems to collaborate with our Product team.
  • It requires you to add a photo for the coworker directory. I see why this is helpful for searching, but I just hate having to look at my own photo whenever I'm chatting with someone.
  • Can be hard to use on an iPad or Macbook Air or Chromebook due to high memory usage.
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Express

8x8 Express 5.5
Based on 1 answer
If you get less than 4 phones you fall into the online only customer service. There were a couple of times that I could have used more assistance but figuring it out online was a bit of a hassle.
Luke Sullivan | TrustRadius Reviewer

Team Messengr

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Express

I love 8x8. Having not used Polycom phones before, the hardest part was learning how to set up and use the actual phones. 8x8 makes it a seamless transition from using other service providers. Their customer service is excellent although if you get their cheapest plan you will only get online assistance.
Luke Sullivan | TrustRadius Reviewer

Team Messengr

In comparison to other products such as Jabber and Webex, this has been the best application. The price is similar but functionality is better
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Express

  • We are still learning all the nuances but we miss much fewer calls.
  • Transitioning calls to the appropriate person is much easier.
  • Ease of use.
Luke Sullivan | TrustRadius Reviewer

Team Messengr

  • Positive - less time wasted on emails
  • Positive - less expensive than having a chat tool and a video tool (and phones!)
  • Negative - sometimes tone is hard to convey in text, and this has led to a couple of misunderstandings
Anonymous | TrustRadius Reviewer

Screenshots

8x8 Express

Team Messengr

Pricing Details

8x8 Express

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Express Editions & Modules

Additional Pricing Details

Team Messengr

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Team Messengr Editions & Modules

Edition
Starter$71
Professional$141
Business$251
Enterprise$401
  1. per user
Additional Pricing Details
Pricing is per user per month. Contact Team Messengr for more information on pricing for your team.

Rating Summary

Likelihood to Recommend

8x8 Express
9.1
Team Messengr
8.5

Support Rating

8x8 Express
5.5
Team Messengr

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