What users are saying about

8x8 Virtual Contact Center

6 Ratings
Score 7.5 out of 101

VirtualPBX

3 Ratings
Score 10 out of 101

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Likelihood to Recommend

8x8 Virtual Contact Center

It works well in the model which we're using it for which is an 'overflow' situation. It would work fine for people calling in and choosing various options to get routed to different groups. It is scalable and flexible to use for various workflows. What I can't speak to is the limitations of the scalability. So I can't speak to using this on a larger level.
Bryan Simms profile photo

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
Jody Thomas profile photo

Feature Rating Comparison

Contact Center Software

8x8 Virtual Contact Center
8.8
VirtualPBX
Agent dashboard
8x8 Virtual Contact Center
8.0
VirtualPBX
Validate callers
8x8 Virtual Contact Center
9.0
VirtualPBX
Outbound response
8x8 Virtual Contact Center
10.0
VirtualPBX
Call forwarding
8x8 Virtual Contact Center
10.0
VirtualPBX
Click-to-call (CTC)
8x8 Virtual Contact Center
8.0
VirtualPBX
Warm transfer
8x8 Virtual Contact Center
9.0
VirtualPBX
Predictive dialing
8x8 Virtual Contact Center
8.0
VirtualPBX
Interactive voice response
8x8 Virtual Contact Center
8.0
VirtualPBX
Call scripts
8x8 Virtual Contact Center
9.0
VirtualPBX
Call tracking
8x8 Virtual Contact Center
9.0
VirtualPBX

Workforce Optimization (WFO)

8x8 Virtual Contact Center
8.8
VirtualPBX
Inbound call routing
8x8 Virtual Contact Center
10.0
VirtualPBX
Recording
8x8 Virtual Contact Center
9.0
VirtualPBX
Quality management
8x8 Virtual Contact Center
9.0
VirtualPBX
Call analytics
8x8 Virtual Contact Center
8.0
VirtualPBX
Historical reporting
8x8 Virtual Contact Center
7.5
VirtualPBX
Live reporting
8x8 Virtual Contact Center
9.0
VirtualPBX

Pros

  • Makes it easy for patients to get routed to additional employees to take their call.
  • Fairly easy and intuitive interface for staff to track calls taken, time required, and end result.
  • Has the flexibility to manage multiple workflows for multiple lines of business or needs.
Bryan Simms profile photo
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
Jody Thomas profile photo

Cons

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo
  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
Jody Thomas profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
VirtualPBX10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going
No photo available

Alternatives Considered

We made our decision over a decade ago and have not considered anything else since.
Ron Peri profile photo
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Jody Thomas profile photo

Return on Investment

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo
  • Professional appearance to customers
  • Simple solution for voice conferencing
Jody Thomas profile photo

Pricing Details

8x8 Virtual Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VirtualPBX

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details