8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Google Voice

101 Ratings
Score 8.8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Google Voice

It is suited to use as a professional phone number, to work abroad and have a US local phone line, be able to receive and make phone calls directly from and to your cellphone or computer even when you are not in the US.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Google Voice
8.3
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Google Voice
8.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Google Voice
8.3
User templates
8x8 Virtual Office Enterprise Suite
7.0
Google Voice
7.3
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Google Voice
9.1
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Google Voice
8.2

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Google Voice
8.4
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Google Voice
8.6
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Google Voice
9.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Google Voice
7.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Google Voice
8.9
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Google Voice
8.4

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Google Voice
8.7
Video conferencing
8x8 Virtual Office Enterprise Suite
Google Voice
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Google Voice
8.3

Mobile apps

8x8 Virtual Office Enterprise Suite
Google Voice
8.2
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Google Voice
8.6
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Google Voice
7.8

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Forwarding
  • Tracking
  • Digital voice message in emails

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Make sure no one else can take your number; I had a scammer try to take my number and succeeded. Then I found a way to get it back.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Google Voice7.0
Based on 4 answers
It can definitely help us in a lot of ways, especially concerning customer care and new employee adjustment when we acquire a new office far away, but I don't think we use it to its full potential just yet

Usability

No score
No answers yet
No answers on this topic
Google Voice8.0
Based on 2 answers
Great tool and easy to understand, user-friendly

Support

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
The support staff are experts at what they do - not only this, but they have wonderful people skills and are a joy to work with!

Implementation

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Well, Google Voice was a free number, there was nothing to pay for like other services. It it also something that you can set up by yourself without having to call in and speak with a representative on the phone. Just go to the Google Voice page and set up the service and you're good to go!

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Customers responded positively and faster to texts
  • Tracking on this engagement type became simpler

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details