8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Google Voice

Top Rated
111 Ratings
Score 8.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Google Voice

When I move to a new city the first thing I do is hop on Google Voice to choose a new phone number local to the area. Voice allows me to spend an hour picking and choosing a vanity number, which I can then transfer to my cell provider and move my old cell number to Voice. It's a lumpy process, but it's the only way to freely choose a new phone number and never lose an old number. For the rest of time, I will own these previous phone numbers, with no monthly fee. This allows me to keep using old business cards and not stress about updating all of my contact info everywhere while also being able to immediately take advantage of a new number. As someone who moves frequently, this is hugely helpful.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Google Voice
8.2
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Google Voice
8.1
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Google Voice
7.7
User templates
8x8 Virtual Office Enterprise Suite
7.0
Google Voice
8.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Google Voice
9.1
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Google Voice
8.2

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Google Voice
8.1
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Google Voice
7.4
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Google Voice
8.6
Call park
8x8 Virtual Office Enterprise Suite
9.0
Google Voice
7.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Google Voice
8.5
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Google Voice
8.8

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Google Voice
8.7
Video conferencing
8x8 Virtual Office Enterprise Suite
Google Voice
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Google Voice
8.3

Mobile apps

8x8 Virtual Office Enterprise Suite
Google Voice
8.2
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Google Voice
8.3
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Google Voice
8.1

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • The automatic voice to text translations are extremely poor; yet they still allow for you to get the 'gist' of the message content. This is very effective at allowing the user to prioritize which phone messages to respond to and how quickly to do so; but not effective enough to remove the need to listen to them. To get the actual content and extract real contact information you *must* listen to the voicemail. The translations have gotten slightly better over time but there are still regular 'WTF' moments when the translation is horribly wrong.
  • Without the native Voice app on a smartphone it is cumbersome, yet still possible to manage the voicemail through the email/text message that is sent. Using the app is highly recommended.
  • Additional features like the ability to embed a 'call me' button on a website is good for customer response. It is rarely used but nice to have. Unfortunately the widget is not customizable and thus may not look seamless with your web site design.
  • Being able to manage your voicemail like an email inbox is a major strength. Contact information can be quickly captured while at a full terminal as well as reviewing/organizing older messages.
  • The ability to have a 'local' phone number in different target markets is great for targeting a specific customer base. For instance you can have a phone number in a specific city. This makes the customer feel like they are supporting a local business; rather than some national company with a 1800 number.
Brian Drake profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Not HIPAA compliant; stores all my clients' data in the G Suite Cloud.
  • Occasionally does not forward calls, voicemails, or text messages as it should, leading to missed connections with clients
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Google Voice7.0
Based on 4 answers
It's free, effective and has been useful for years. There is no reason I would discontinue the use of a product that continues to slowly improve; while still providing all the features I need
Brian Drake profile photo

Usability

No score
No answers yet
No answers on this topic
Google Voice8.0
Based on 2 answers
Great tool and easy to understand, user-friendly
Karrie Reno profile photo

Support

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
The support staff are experts at what they do - not only this, but they have wonderful people skills and are a joy to work with!
Reita Silvis profile photo

Implementation

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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It is more affordable than Skype for Business was. It is also more user-friendly as we have an older employee base
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Saves time during acquisition and adjustment periods
  • Helps keep projects moving in a timely fashion
  • Builds teams virtually
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details