8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

IBM Sametime

11 Ratings
Score 6.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

IBM Sametime

IBM Sametime is your basic instant messaging tool, it works well if you need to message people across the organization. My biggest pet peeve is that you are unable to send someone a message if they are offline which is really annoying. Sometimes people "sign-off" when they walk away from your computer, so they would see your message when they get back, but you can't even send them a message. This, along with the fact that IBM's UI looks very dated and is confusing, is actually why our company is in the midst of moving away from Sametime.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
IBM Sametime
7.7
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
IBM Sametime
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
IBM Sametime
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
IBM Sametime
7.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
IBM Sametime
7.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
IBM Sametime
8.7

Call Management

8x8 Virtual Office Enterprise Suite
8.4
IBM Sametime
6.8
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
IBM Sametime
6.7
Call recording
8x8 Virtual Office Enterprise Suite
7.0
IBM Sametime
7.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
IBM Sametime
7.3
Call screening
8x8 Virtual Office Enterprise Suite
10.0
IBM Sametime
6.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
IBM Sametime
7.1

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
IBM Sametime
5.4
Video conferencing
8x8 Virtual Office Enterprise Suite
IBM Sametime
5.2
Audio conferencing
8x8 Virtual Office Enterprise Suite
IBM Sametime
5.6

Mobile apps

8x8 Virtual Office Enterprise Suite
IBM Sametime
8.7
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
IBM Sametime
9.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
IBM Sametime
8.4

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Instant messaging
  • File sharing
  • Group chats

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • On-premises installation for anything beyond the basic chat functionality can get tricky quite fast. The requirements for hardware also grow exponentially.
  • Sometimes administration of users can be problematic when it comes to reliably pushing down policies.
  • The core IM UI goes through stages of years of stale look and feel. Though I believe a new UI may be coming with the next major release.
  • There are often times where the IBM Cloud implementation has features that take a while to make it back into the on-premises codebase.

Likelihood to Renew

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.

Usability

No score
No answers yet
No answers on this topic
IBM Sametime8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.

Reliability and Availability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.

Performance

No score
No answers yet
No answers on this topic
IBM Sametime9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish

Support

No score
No answers yet
No answers on this topic
IBM Sametime9.1
Based on 2 answers
IBM Support is, and has been for years, top notch. It's rare that my issue is not resolved within 24 hours. They do not give up on difficult issues, and they get engineers, developers, etc. to weigh in on the issue before I would ever consider escalating it.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Workplace is honestly much better than Sametime and is what our company is moving towards using. Workplace lets you do group chats, calls, videos, and is very similar to regular Facebook so it's easy for alot of people to pick up. Even if the user hasn't used Facebook before, the UI is incredibly clean and it's very straightforward how to use their chatting system. Whats great is you can actually message people if they're offline - so they can see your message and log in and reply

Scalability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • In general, customers of IBM Notes would be able to use the core IM components as part of their license. This is good in itself, but also can lead to further desire to have more of the Sametime options.
  • On-premises installations have been good for our consulting business.
  • For customers, being able to provide presence awareness with global resource has been a huge time-saver.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Sametime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details