8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Jive Hosted VoIP

7 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Jive Hosted VoIP

I would recommend Jive for any SMB organization as it makes them look larger than they are and allows for powerful tools at a reasonable price. Small business especially can benefit from its ability to route calls in multiple ways allowing them to add diversity in their call tree and allow less users to act like more users.
Large business can also benefit from Jive simply by virtue of the system being easy to use. In a large org, the call tree can be complicated. Jive's easy to use drag and drop interface allows for ease of implementation by large org's making setup of the PBX a snap.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Jive Hosted VoIP
8.5
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Jive Hosted VoIP
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Jive Hosted VoIP
9.3
User templates
8x8 Virtual Office Enterprise Suite
7.0
Jive Hosted VoIP
8.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Jive Hosted VoIP
6.4
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Jive Hosted VoIP
9.7

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Jive Hosted VoIP
8.8
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Jive Hosted VoIP
8.7
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Jive Hosted VoIP
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Jive Hosted VoIP
8.5
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Jive Hosted VoIP
8.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Jive Hosted VoIP
9.0

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Jive Hosted VoIP
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Jive Hosted VoIP
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Jive Hosted VoIP
9.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Jive Hosted VoIP
9.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Jive Hosted VoIP
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Jive has an easy to use interface that lends itself easily to changing the system whenever change is needed. The PBX portion is particularly useful in the way it is easily malleable and has an incredibly powerful and easy to utilize setup.
  • Jive's app is very useful and easy to use with mobile devices. Very powerful and adds a lot of value to their service.
  • The way Jive functions has suited our organization very well. It is easy to use on a hard phone, has a great soft phone feature that functions out of a browser and easily integrates with our chose CRM for click to dial features that have also proven quite useful.
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Jive has less than stellar reporting. When previously choosing phone providers, Jive had come in a close second to another, larger competitor simply because of its reporting. When that competitor proved to be less than reliable we did eventually switch to Jive, but it is the one, large Achilles heel of Jive.
  • The PBX interface can have a steep learning curve for some people, and it sometimes is not easy to see the logic behind some of the organization in the way it is put together.
  • Jive's app can sometimes be disconnected from service for what seems like random reasons. It is not a frequent problem but can be annoying. To be fair to Jive this may be a network issue and not an app issue and it bears further troubleshooting.
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Likelihood to Renew

No score
No answers yet
No answers on this topic
Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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Only used Jive Voip.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Positive- Consolidate phone companies into one provider and one bill.
  • Positive- All locations use the same hardware. Allowing easy swap and repair.
  • Negative- internet goes down, phones go with it. So lost customer contact and no out going calls affect profits.
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Screenshots

8x8 Virtual Office Enterprise Suite

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.