What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Phone.com

1 Ratings
Score 10 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Phone.com
8.0
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Phone.com
10.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Phone.com
6.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Phone.com
7.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Phone.com
7.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Phone.com
10.0
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Phone.com
10.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Phone.com
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Phone.com
10.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Phone.com
10.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Phone.com
10.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Phone.com
10.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Phone.com
10.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No answers on this topic

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Phone.com

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details